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    ContractsCase Management Framework, Migration, and Complaints Solution
    Awarded contract

    Case Management Framework, Migration, and Complaints Solution

    Awarded
    £90.5k
    Published 13 Jul 2026

    Procurement for third-party delivery of an integrated case management platform with framework implementation, system migration services, and complaints handling capabilities.

    🇬🇧United Kingdom· North WestPublished 13 Jul 2026· 3 months agoviaFind a Tender
    Awarded
    £90.5k
    Published 13 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £90,500
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North West

    Suppliers

    1 supplier
    • HE
      HSO ENTERPRISE SOLUTIONS LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    13 July 2026
    Awarded — no open tender advertised

    Brief

    This opportunity seeks a third-party vendor to deliver comprehensive case management services, including: (1) implementation of a Case Management Framework to streamline case handling and workflow processes; (2) a Migration Accelerator to facilitate transition of existing cases and data systems; and (3) a Complaints Solution to efficiently manage and resolve customer complaints. The vendor will be responsible for designing, deploying, and optimizing these integrated systems to enhance operational efficiency and improve service delivery across case management operations.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, CHESHIRE EAST COUNCIL has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. HSO ENTERPRISE SOLUTIONS LIMITED1× · 50%
    2. BMG RESEARCH LTD1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06c957

    Your fit

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    This went to HSO ENTERPRISE SOLUTIONS LIMITED. Sonar reads CHESHIRE EAST COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    CE
    Buyer
    CHESHIRE EAST COUNCIL
    Sector
    IT & Software