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    ContractsOutbound Calling Software for Former Tenant Arrears Recovery (2026-2030)
    Awarded contract

    Outbound Calling Software for Former Tenant Arrears Recovery (2026-2030)

    Awarded
    £306k
    Published 28 Aug 2026

    Outbound calling software solution to help recover former tenant rent arrears through automated contact and routing capabilities.

    🇬🇧United KingdomPublished 28 Aug 2026· 1 months agoviaContracts Finder
    Awarded
    £306k
    Published 28 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £305,959
      Pounds sterling
    • Tender closed
      9 Jun 2026
      4 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • VO
      VOICESCAPE LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    28 Aug 2026Today9 Jun 2026

    Brief

    York Housing Group (YHG) is seeking outbound calling software to support debt recovery efforts for former tenant rent arrears. The solution must integrate with multiple internal data systems and enable the Income Team to contact former tenants using local call numbers. Key requirements include control over calling hours, call speed, and call routing to optimize collection effectiveness. This contract is being awarded through a G Cloud 14 call-off agreement (RM1557.14) to Voicescape Limited and covers the period 2026-2030.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, YOUR HOUSING GROUP has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. Infinity Group Limited1× · 50%
    2. VOICESCAPE LIMITED1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    5dfefc72-bb4e-42ce-8180-4754a2da6b16-912483

    Your fit

    Could you win the next one?

    This went to VOICESCAPE LIMITED. Sonar reads YOUR HOUSING GROUP's work like this against your business — who holds it, and whether you could compete or partner next time.

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    YH
    Buyer
    YOUR HOUSING GROUP
    Sector
    IT & Software