Electronic Document Management and Capture System Support Contract

This is a maintenance and support contract for two critical business applications: Wisdom and Kofax. Together, these systems form the organization's central Electronic Document and Records Management (EDRM) and document capture infrastructure. The successful supplier will provide ongoing technical support, system maintenance, updates, and troubleshooting to ensure continuous operation of these essential document management capabilities. The contract scope includes system availability management, incident response, preventive maintenance, and vendor liaison to maintain optimal performance of the organization's document handling and records management operations.