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    ContractsAmazon Connect Implementation Service Contract
    Awarded contract

    Amazon Connect Implementation Service Contract

    Awarded
    £550k
    Published 14 Jul 2026

    RBKC awards PricewaterhouseCoopers LLP a contract to implement Amazon Connect cloud-based contact center platform via G-Cloud 14 Framework.

    🇬🇧United KingdomPublished 14 Jul 2026· 1 months agoviaContracts Finder
    Awarded
    £550k
    Published 14 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £550,000
      Pounds sterling
    • Tender closed
      30 Jun 2026
      1 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • PR
      PRICEWATERHOUSECOOPERS LLP
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    14 Jul 2026Today30 Jun 2026

    Brief

    The Royal Borough of Kensington & Chelsea (RBKC) has awarded a service contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect platform licence. This contract was procured through a Direct Award using the G-Cloud 14 Lot 3 Framework. Amazon Connect is a cloud-based contact center platform that enables organizations to deliver customer service across multiple channels. The implementation service includes setup, configuration, and deployment of the Amazon Connect platform to support RBKC's contact center operations. This opportunity is relevant to organizations providing cloud infrastructure services, contact center solutions, and system implementation consulting.

    Track record

    12 awards · 8 winners
    Open field

    No single supplier dominates the field.

    In it software, ROYAL BOROUGH OF KENSINGTON AND CHELSEA has awarded 12 contracts to 8 suppliers.

    Who wins here
    1. Change Network Limited2× · 17%
    2. PRICEWATERHOUSECOOPERS LLP2× · 17%
    3. PHOENIX SOFTWARE LTD2× · 17%
    4. Amazon Web Service2× · 17%
    5. NCC Group1× · 8%
    6. Abavus Ltd.1× · 8%

    +2 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, SOFTCAT LTD - FCA — the field to beat, or your route in as a partner.

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    Amazon Connect Platform Implementation Service

    RBKC awards service contract to PricewaterhouseCoopers LLP for Amazon Connect platform implementation via G-Cloud 14 framework.

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    Amazon Connect Platform License

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    Amazon Connect Platform Licence

    RBKC has awarded a 36-month Service Contract to Amazon Web Services for Amazon Connect platform licence delivery via G-Cloud 14.

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    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    49829e70-3846-4819-bdab-c79c23976a81-906201
    RB
    Buyer
    ROYAL BOROUGH OF KENSINGTON AND CHELSEA
    Sector
    IT & Software