Migration to Cloud-Based Microsoft Teams Voice and Omnichannel Contact Centre Solution

Habinteg is seeking a partner to migrate from their legacy on-premises Avaya IP Office telephony system to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution. The organization currently uses Microsoft 365 E5 licenses (which include Teams Voice capabilities) for internal staff collaboration, chat, and video meetings. The solution must support 139 internal staff users across the UK and 12 contact centre agents/supervisors based in Bradford or working remotely. The primary objectives are to modernize telephony infrastructure, enhance customer contact handling and monitoring capabilities, and provide consistent functionality for both office-based and remote workers. Suppliers should propose solutions that integrate seamlessly with the existing Microsoft 365 environment, include professional implementation services, and deliver improved operational visibility and support for customer interactions.