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    ContractsMigration to Cloud-Based Microsoft Teams Voice and Omnichannel Contact Centre Solution
    Closed contract

    Migration to Cloud-Based Microsoft Teams Voice and Omnichannel Contact Centre Solution

    Contract value
    £291.7k
    Published 7 Jul 2026

    Habinteg seeks to migrate from legacy Avaya telephony to Microsoft Teams Voice with an integrated Omnichannel Contact Centre solution for 139 staff and 12 contact centre agents.

    🇬🇧United Kingdom· Yorkshire and the HumberPublished 7 Jul 2026· 3 months agoviaFind a Tender
    Contract value
    £291.7k
    Published 7 Jul 2026

    Decision brief

    4 fields
    • Contract value
      est.£291,667
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Yorkshire and the Humber

    Lifecycle

    Closed

    No longer open. Published 3 months ago.

    7 July 2026
    Closed — no tender deadline was published

    Brief

    Habinteg is seeking a partner to migrate from their legacy on-premises Avaya IP Office telephony system to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution. The organization currently uses Microsoft 365 E5 licenses (which include Teams Voice capabilities) for internal staff collaboration, chat, and video meetings. The solution must support 139 internal staff users across the UK and 12 contact centre agents/supervisors based in Bradford or working remotely. The primary objectives are to modernize telephony infrastructure, enhance customer contact handling and monitoring capabilities, and provide consistent functionality for both office-based and remote workers. Suppliers should propose solutions that integrate seamlessly with the existing Microsoft 365 environment, include professional implementation services, and deliver improved operational visibility and support for customer interactions.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-069a02

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    HH
    Buyer
    HABINTEG HOUSING ASSOCIATION LIMITED
    Sector
    Media & Communications