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    ContractsSocial Media Analytics Tool for HMRC Services
    Awarded contract

    Social Media Analytics Tool for HMRC Services

    Awarded
    £175.5k
    Published 10 Aug 2026

    Develop a social media listening and analytics platform to monitor public sentiment about HMRC services across social channels, forums, and news outlets.

    🇬🇧United KingdomPublished 10 Aug 2026· 3 weeks agoviaContracts Finder
    Awarded
    £175.5k
    Published 10 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £175,500
      Pounds sterling
    • Tender closed
      4 Jun 2026
      2 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • RC
      RUNTIME COLLECTIVE LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 weeks ago.

    10 Aug 2026Today4 Jun 2026

    Brief

    The UK tax authority (HMRC) seeks a Social Media Listening Tool to monitor and analyze sentiment across social media platforms, forums, and news sources regarding HMRC services and policies. The tool should aggregate customer and stakeholder feedback to help HMRC understand public perception, identify emerging issues, and improve service delivery. Key requirements include real-time monitoring, sentiment analysis, multi-channel data collection, and reporting capabilities to support evidence-based decision-making across the organization.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, H M REVENUE CUSTOMS has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. RUNTIME COLLECTIVE LIMITED1× · 33%
    2. CDW LIMITED1× · 33%
    3. SOFTCAT PLC1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    5866f2e4-a11f-4d18-a7fd-5c6a664afac3-910068
    HM
    Buyer
    H M REVENUE CUSTOMS
    Sector
    IT & Software