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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Experience Training Program
    Awarded contract

    Customer Experience Training Program

    Status
    Awarded
    Published 3 Jul 2026

    Professional training program designed to equip colleagues with essential customer experience and service delivery skills.

    🇬🇧United Kingdom· North WestPublished 3 Jul 2026· 3 months agoviaFind a Tender
    Status
    Awarded
    Published 3 Jul 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      Education & Training
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North West

    Suppliers

    1 supplier
    • CE
      Calico Enterprise
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    3 July 2026
    Awarded — no open tender advertised

    Brief

    This opportunity provides professional development training for colleagues focused on enhancing customer experience skills and practices. The training covers best practices in customer service, communication techniques, problem resolution, and relationship building to improve overall organizational service delivery and customer satisfaction. Suppliers should demonstrate expertise in adult learning methodologies, customer service excellence, and the ability to deliver engaging, practical training sessions that translate to measurable improvements in team performance and customer interactions.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In education training, PLUS DANE HOUSING LIMITED has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. iKon Training Limited1× · 50%
    2. Calico Enterprise1× · 50%

    Across education training, the most active winners are SHANNON TRUST, QA Ltd, FAREPORT TRAINING ORGANISATION LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06c304

    Your fit

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    This went to Calico Enterprise. Sonar reads PLUS DANE HOUSING LIMITED's work like this against your business — who holds it, and whether you could compete or partner next time.

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    PD
    Buyer
    PLUS DANE HOUSING LIMITED
    Sector
    Education & Training