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    ContractsAI-Powered Transcription Tools Framework Agreement for Local Government
    Closed contract

    AI-Powered Transcription Tools Framework Agreement for Local Government

    Contract value
    £500k
    Published 30 Jun 2026

    Market engagement for AI transcription tools framework agreement with strict data protection and security requirements for local government use.

    🇬🇧United Kingdom· WalesPublished 30 Jun 2026· 4 months agoviaFind a Tender
    Contract value
    £500k
    Published 30 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £500,000indicative
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Lifecycle

    Closed

    No longer open. Published 4 months ago.

    30 June 2026
    Closed — no tender deadline was published

    Brief

    The Council is seeking to establish a framework agreement for AI-enabled transcription tools for use across local government services. The solution will support secure transcription, summarization, and note-generation from meetings, interviews, case discussions, supervision sessions, and other approved business interactions. This opportunity is particularly focused on high-risk and sensitive use cases involving special category data, employment matters, safeguarding information, and confidential material. Key Requirements: - Full compliance with UK GDPR, Data Protection Act 2018, and applicable legislation - Current Cyber Essentials and/or ISO27001 accreditation - Guaranteed tenant isolation and strict data usage restrictions (no training, fine-tuning, or product improvement using Council data) - Clear data hosting arrangements with UK/EEA residency details and sub-processor disclosure - Support for accessibility standards and Welsh language provision - Integration capability with existing local government systems This is a preliminary market engagement notice to understand available solutions before formal tendering. Interested suppliers should email expressions of interest to procurement@caerphilly.gov.uk by 15:00 on Monday 13 July 2026. A supplier event may be held to discuss requirements further. The intended contract start date is 1 October 2026 for three years with an optional two-year extension. Full service specifications will be provided in the formal tender documents.

    Track record

    4 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In it software, Caerphilly County Borough Council has awarded 4 contracts to 4 suppliers.

    Who wins here
    1. BT Global Service1× · 25%
    2. NATIONAL CHILDREN'S BUREAU1× · 25%
    3. PROACT IT UK1× · 25%
    4. WELSH CENTRE FOR INTERNATIONAL AFFAIRS1× · 25%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06bfd7

    Track

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    CC
    Buyer
    Caerphilly County Borough Council
    Sector
    IT & Software