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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsDigital Customer Enablement Platform
    Awarded contract

    Digital Customer Enablement Platform

    Awarded
    £739.1k
    Published 29 May 2026

    Council procurement for a Netcall Digital Customer Enablement Platform to modernize citizen services and enhance customer interactions.

    🇬🇧United Kingdom· EnglandPublished 29 May 2026· 3 months agoviaFind a Tender
    Awarded
    £739.1k
    Published 29 May 2026

    Decision brief

    4 fields
    • Contract value
      £739,092
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • NS
      Netcall Systems Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    29 May 2026
    Awarded — no open tender advertised

    Brief

    Procurement opportunity for the Netcall Digital Customer Enablement Platform (Reference: C5382). The council seeks to implement a digital customer enablement platform to enhance citizen interactions and service delivery. This platform will enable the council to provide modern, accessible digital services to residents while improving operational efficiency and customer experience. Suppliers should have expertise in customer engagement solutions, digital transformation, and council service integration.

    Track record

    5 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In it software, CHESHIRE EAST COUNCIL has awarded 5 contracts to 5 suppliers.

    Who wins here
    1. Netcall Systems Limited1× · 20%
    2. SOUTHERN COMMUNICATIONS CORPORATE SOLUTIONS1× · 20%
    3. Fivium Limited1× · 20%
    4. SIMPSON ASSOCIATES INFORMATION SERVICES LIMITED1× · 20%
    5. INSIGHT DIRECT UK LIMITED1× · 20%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06a8e4
    CE
    Buyer
    CHESHIRE EAST COUNCIL
    Sector
    IT & Software