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    ContractsFOI and Subject Access Request Case Management System
    Awarded contract

    FOI and Subject Access Request Case Management System

    Awarded
    £83.1k
    Published 12 Oct 2026

    Procure a cloud-based case management system to centrally manage FOI and SAR requests while ensuring statutory compliance with 21 and 30-day response deadlines.

    🇬🇧United KingdomPublished 12 Oct 2026· 2 weeks agoviaContracts Finder
    Awarded
    £83.1k
    Published 12 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £83,055
      Pounds sterling
    • Tender closed
      18 Sept 2026
      1 month ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • FI
      Fivium Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 weeks ago.

    12 Oct 2026Today18 Sept 2026

    Brief

    The Council is seeking a cloud-hosted case management solution to streamline the handling of Freedom of Information (FOI) requests and Subject Access Requests (SAR). The current system does not meet statutory compliance requirements, which mandate responses within 21 days for FOI and 30 days for SAR. The new system must provide: centralised case handling across all disclosure requests, automated workflows to accelerate processing, SLA compliance tracking and reporting, and evidence-based audit trails for regulatory accountability. The solution will replace the existing 'Respond' platform and should be fully hosted in the cloud to enable scalability, automation, and integrated management of all information disclosure processes in a single system.

    Track record

    15 awards · 11 winners
    Open field

    No single supplier dominates the field.

    In it software, WALSALL METRO BOROUGH COUNCIL has awarded 15 contracts to 11 suppliers.

    Who wins here
    1. Orbis Protect Ltd2× · 13%
    2. BEAM UP LTD2× · 13%
    3. ZIPPORAH LTD2× · 13%
    4. Fivium Limited2× · 13%
    5. ASTECH CONSULTANTS LIMITED1× · 7%
    6. Obis Protect Limited1× · 7%

    +5 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    f7c148a0-1cd1-4dd1-8ad5-2562ce5ce020-917406

    Your fit

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    WM
    Buyer
    WALSALL METRO BOROUGH COUNCIL
    Sector
    IT & Software