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    ContractsConsultancy Support for Resident Experience and Enabling Services Programme Development
    Closed contract

    Consultancy Support for Resident Experience and Enabling Services Programme Development

    Tender closed
    21 Jul 2026
    24 days ago

    Southend-on-Sea City Council seeks consultancy support to develop investment-ready business cases and pilot an integrated customer service centre model.

    🇬🇧United Kingdom· East of EnglandPublished 7 Jul 2026· 1 months agoviaFind a Tender
    Tender closed
    21 Jul 2026
    24 days ago
    Tender deadline passed on 21 Jul 2026.

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closed
      21 Jul 2026
      3 weeks ago
    • Sector
      Research & Innovation
      Browse related listings
    • Location
      🇬🇧United Kingdom
      East of England

    Lifecycle

    Closed

    Tender closed on 21 Jul 2026. Awaiting award.

    7 Jul 2026Today21 Jul 2026

    Brief

    Southend-on-Sea City Council is seeking an experienced consultancy partner to advance their Resident Experience and Enabling Services programmes. The Council has completed initial discovery and outline business case work and now requires support to develop a comprehensive, validated, and investment-ready detailed business case. Key deliverables include designing and piloting an integrated call centre and corporate resolution centre model, plus supporting linked priority projects. The successful consultant will build on established evidence, align with baseline data and existing assumptions, and provide constructive challenge on programme design and implementation strategies. This is an ideal opportunity for consultancies with expertise in business case development, service transformation, and contact centre operations.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06c550
    SC
    Buyer
    Southend-on-Sea City Council
    Sector
    Research & Innovation