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    Contracts24-Hour Telecare Alarm Monitoring and Out-of-Hours Call Services
    Awarded contract

    24-Hour Telecare Alarm Monitoring and Out-of-Hours Call Services

    Awarded
    £288.2k
    Published 28 May 2026

    Cannock Chase District Council is procuring 24-hour telecare alarm monitoring and out-of-hours call services for approximately 5,000 social housing units across the district.

    🇬🇧United KingdomPublished 28 May 2026· 4 months agoviaContracts Finder
    Awarded
    £288.2k
    Published 28 May 2026

    Decision brief

    4 fields
    • Contract value
      £288,168
      Pounds sterling
    • Tender closed
      26 Mar 2026
      6 months ago
    • Sector
      Social Care
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • RB
      Redditch Borough Council T/A NEW Lifeline
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    28 May 2026Today26 Mar 2026

    Brief

    Cannock Chase District Council seeks to procure comprehensive telecare alarm monitoring services for approximately 5,000 social housing units across the Cannock Chase district (10-mile radius). The service provider will deliver: (1) 24-hour emergency alarm monitoring for sheltered housing schemes and Council housing; (2) out-of-hours telephone call answering services; and (3) lone worker monitoring services. The housing stock comprises a mix of 1-3 bed flats, 1-3 bed bungalows, 2-4 bed houses, and 4 Independent Living schemes. Eligible Council tenants meeting social alarm criteria receive a basic telecare device. This is a Further Competition under ESPO framework agreement 203_25 (Technology-enabled Care/Telecare products and associated services), Lot 1.1. Suppliers should have experience managing large-scale telecare operations, emergency response protocols, and multi-site housing support services.

    Track record

    6 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In this category, STAFFORDSHIRE COUNTY COUNCIL has awarded 6 contracts to 6 suppliers.

    Who wins here
    1. HONEYCOMB CHARITABLE SERVICES LTD1× · 17%
    2. Optima Health UK Ltd1× · 17%
    3. Redditch Borough Council T/A NEW Lifeline1× · 17%
    4. ABACUS QUALITY CARE LTD.1× · 17%
    5. Domestic Abuse Experts Training & Consultancy from MyCWA (Cheshire without Abuse)1× · 17%
    6. AVE MARIA CARE LTD1× · 17%

    Across this category, the most active winners are CARE LINE HOMECARE LIMITED, SPRINGFIELD HOME CARE SERVICES LIMITED, Roche Diagnostics Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    7c2a3803-4945-47ff-aa57-b1b9e241b699-899513
    SC
    Buyer
    STAFFORDSHIRE COUNTY COUNCIL
    Sector
    Social Care