24-Hour Telecare Alarm Monitoring and Out-of-Hours Call Services

Cannock Chase District Council seeks to procure comprehensive telecare alarm monitoring services for approximately 5,000 social housing units across the Cannock Chase district (10-mile radius). The service provider will deliver: (1) 24-hour emergency alarm monitoring for sheltered housing schemes and Council housing; (2) out-of-hours telephone call answering services; and (3) lone worker monitoring services. The housing stock comprises a mix of 1-3 bed flats, 1-3 bed bungalows, 2-4 bed houses, and 4 Independent Living schemes. Eligible Council tenants meeting social alarm criteria receive a basic telecare device. This is a Further Competition under ESPO framework agreement 203_25 (Technology-enabled Care/Telecare products and associated services), Lot 1.1. Suppliers should have experience managing large-scale telecare operations, emergency response protocols, and multi-site housing support services.