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    ContractsTwilio SMS Gateway Integration for MITEL Contact Centre
    Awarded contract

    Twilio SMS Gateway Integration for MITEL Contact Centre

    Awarded
    £23.4k
    Published 10 Jun 2026

    Direct award contract for Twilio SMS Gateway integration with MITEL Contact Centre solution to enable SMS messaging capabilities.

    🇬🇧United Kingdom· EnglandPublished 10 Jun 2026· 4 months agoviaFind a Tender
    Awarded
    £23.4k
    Published 10 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £23,364
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • ZD
      ZING DEV LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    10 June 2026
    Awarded — no open tender advertised

    Brief

    This is a direct award contract for implementing a Twilio SMS Gateway solution that enables MITEL Contact Centre to send SMS messages. Zing Dev is the sole approved supplier providing SMS gateway technology compatible with the MITEL platform. The gateway facilitates SMS messaging capabilities within the existing MITEL contact centre infrastructure, allowing organizations to expand their communication channels to include SMS delivery. Suppliers interested in similar integration opportunities should note the technical requirements for MITEL compatibility and SMS gateway functionality.

    Track record

    4 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, SANDWELL METROPOLITAN BOROUGH COUNCIL has awarded 4 contracts to 3 suppliers.

    Who wins here
    1. ZING DEV LIMITED2× · 50%
    2. BIG BLUE DOOR LIMITED1× · 25%
    3. Civiteq Limited1× · 25%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-069f1d

    Your fit

    Could you win the next one?

    This went to ZING DEV LIMITED. Sonar reads SANDWELL METROPOLITAN BOROUGH COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    SM
    Buyer
    SANDWELL METROPOLITAN BOROUGH COUNCIL
    Sector
    IT & Software