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    ContractsMicrosoft Dynamics 365 CRM Platform Modernization and Integration Support
    Awarded contract

    Microsoft Dynamics 365 CRM Platform Modernization and Integration Support

    Awarded
    £58.9k
    Published 2 Sept 2026

    CWC seeks a Dynamics 365 expert partner to modernize their CRM platform and integrate third-party systems including their Cirrus CxOne omnichannel solution.

    🇬🇧United Kingdom· West MidlandsPublished 2 Sept 2026· 1 months agoviaFind a Tender
    Awarded
    £58.9k
    Published 2 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £58,900
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      West Midlands

    Suppliers

    1 supplier
    • SD
      STRATEGIC DIGITAL SOLUTIONS LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    2 September 2026
    Awarded — no open tender advertised

    Brief

    CWC is seeking an experienced partner to support the modernization and development of their Microsoft Dynamics 365 CRM solution built on the IPSSMD platform. The successful partner will provide strategic guidance and technical expertise to enhance the platform's capabilities. Key responsibilities include integrating third-party applications with their Omnichannel solution (Cirrus CxOne) and ensuring seamless system integration. The partner must have demonstrated experience with Dynamics 365 configuration, system integration best practices, and omnichannel solutions. Regular on-site meetings with stakeholders and project teams are mandatory to ensure alignment and successful delivery. This is an ideal opportunity for companies specializing in enterprise CRM solutions and digital transformation initiatives.

    Track record

    10 awards · 8 winners
    Open field

    No single supplier dominates the field.

    In it software, WOLVERHAMPTON CITY COUNCIL has awarded 10 contracts to 8 suppliers.

    Who wins here
    1. STRATEGIC DIGITAL SOLUTIONS LIMITED2× · 20%
    2. Brightly Software Limited2× · 20%
    3. Blackburn IT Services (Trading as bbits)1× · 10%
    4. MICROSOFT LIMITED1× · 10%
    5. Exponential-e Limited1× · 10%
    6. vision pro software limited1× · 10%

    +2 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06f090

    Your fit

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    This went to STRATEGIC DIGITAL SOLUTIONS LIMITED. Sonar reads WOLVERHAMPTON CITY COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    WC
    Buyer
    WOLVERHAMPTON CITY COUNCIL
    Sector
    IT & Software