BloodTrack Courier System Support, Maintenance and Kiosk Upgrade Contract

Betsi Cadwaladr University Health Board is seeking a direct award contract for ongoing support, maintenance, and licensing of their BloodTrack Courier System. The direct award approach is necessary due to vendor-specific compatibility requirements, as only the original equipment manufacturer can provide licensing, support, and maintenance services that interface properly with the Health Board's existing hardware, servers, and network infrastructure. Additionally, the Health Board plans to upgrade a portion of their BloodTrack Kiosk fleet, as some units are approaching end-of-life. All kiosks must be standardised across the organization to maintain compatibility with existing supporting infrastructure. This contract represents an interim solution to maintain service continuity, with plans for a full competitive tender process for equipment and services in the future.