IT Service Management Platform Replacement

This opportunity involves the replacement of the current IT Service Management (ITSM) platform that serves the IT, HR, and Security teams. Organizations or vendors are sought to provide a modern ITSM solution that can handle service management, incident tracking, change management, and asset management. The selected platform should integrate with existing systems, support multiple user roles across IT operations, human resources, and security functions, and provide enhanced reporting and automation capabilities. Proposals should address implementation timelines, training and support services, licensing models, and long-term maintenance options.