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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsIT Service Management Platform Replacement
    Awarded contract

    IT Service Management Platform Replacement

    Awarded
    £153.7k
    Published 3 Sept 2026

    Replacement of an IT Service Management platform currently serving IT, HR, and Security teams with a modern, integrated solution.

    🇬🇧United KingdomPublished 3 Sept 2026· 3 weeks agoviaContracts Finder
    Awarded
    £153.7k
    Published 3 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £153,667
      Pounds sterling
    • Tender closed
      4 Jan 2026
      8 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • AS
      ALVAO s.r.o.
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 weeks ago.

    3 Sept 2026Today4 Jan 2026

    Brief

    This opportunity involves the replacement of the current IT Service Management (ITSM) platform that serves the IT, HR, and Security teams. Organizations or vendors are sought to provide a modern ITSM solution that can handle service management, incident tracking, change management, and asset management. The selected platform should integrate with existing systems, support multiple user roles across IT operations, human resources, and security functions, and provide enhanced reporting and automation capabilities. Proposals should address implementation timelines, training and support services, licensing models, and long-term maintenance options.

    Track record

    13 awards · 7 winners
    Open field

    No single supplier dominates the field.

    In it software, COMPETITION AND MARKETS AUTHORITY has awarded 13 contracts to 7 suppliers.

    Who wins here
    1. Syntura Group Limited3× · 23%
    2. ALVAO s.r.o.2× · 15%
    3. BLACK RAINBOW CONSULTING LIMITED2× · 15%
    4. BYTES SOFTWARE SERVICES LIMITED2× · 15%
    5. PHOENIX SOFTWARE LTD2× · 15%
    6. UNIT4 BUSINESS SOFTWARE LIMITED1× · 8%

    +1 more supplier

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    3ae80d5f-898b-41f8-83d8-6738d8281ead-912931
    CM
    Buyer
    COMPETITION AND MARKETS AUTHORITY
    Sector
    IT & Software