Incident and Safety Management System for Care Homes

Anchor Hanover Group, England's largest not-for-profit provider of housing and care for older people, operates 120 care homes serving over 6,000 residents. The organization seeks to replace its legacy incident management system with a modern, integrated solution that strengthens resident safety, regulatory compliance, and organizational learning across its distributed estate. The new system must support end-to-end case management including incident capture, triage, investigation, oversight, and learning from incidents, safeguarding concerns, complaints, compliments and quality events. Key capabilities required include timely escalation protocols, automated regulatory reporting, action tracking, and enterprise-level analytics to provide insights across multiple homes and regions. The solution should integrate with Anchor's existing digital systems including care planning, medication management, workforce management, resident records, finance, and document management platforms. Anchor is open to both specialized best-of-breed incident management solutions and comprehensive care governance platforms that meet these requirements and operate efficiently across central support functions and individual care home locations.