Employee Relations Case Management System

Network Rail seeks a digital solution to streamline employee relations (ER) management. The system comprises two core components: (1) a Knowledge Portal providing centralized access to all HR policies with employee guidance and resource signposting, and (2) a Case Management System to manage ER-related cases across multiple devices (desktop, mobile, tablet). The system must securely store case documentation, interview notes, and supporting materials while enforcing Network Rail's established case management workflows and processes. The solution should enable authorized personnel to efficiently track, manage, and resolve employee relations matters while maintaining data security and accessibility compliance.