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    ContractsIT Service Management Platform Procurement
    Open tender

    IT Service Management Platform Procurement

    The City of London Corporation is seeking a modern, UK-hosted ITSM platform with advanced AI capabilities, ESM functionality and seamless Microsoft 365 integration to improve service delivery across the organisation.

    🇬🇧United Kingdom· LondonPublished 2 Jul 2026· 1 months agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Open

    Open tender — no closing date published. Opened 1 months ago.

    2 July 2026
    Open tender · no closing date published

    Brief

    The City of London Corporation, including the City of London Police, is seeking a modern IT Service Management (ITSM) solution to replace its current toolset. The solution must support efficient, scalable and customer-focused service delivery with the following key requirements: all data and applications (including AI engines) hosted within the UK; comprehensive ITSM process support covering incident, request, problem, change, release, knowledge and major incident management; Enterprise Service Management (ESM) capabilities to extend workflows beyond IT into HR, Facilities, Finance, Legal and other corporate services; AI-assisted features including ticket summarisation, automated categorisation and routing, virtual agent support, knowledge recommendations and predictive analytics; modern self-service and omnichannel engagement via user-friendly portal, service catalogue, knowledge base, mobile access and integration with Microsoft Teams and Outlook; workflow automation and integration capabilities including configurable approvals, automated notifications, APIs, webhooks and integration with Microsoft 365, monitoring, security and asset management tools; and comprehensive operational reporting, asset and configuration management with real-time dashboards, SLA and KPI reporting, CMDB/service mapping, IT asset lifecycle management, audit controls and governance reporting.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON has awarded 1 contract to 1 supplier.

    Who wins here
    1. PUGH COMPUTERS LTD1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, SOFTCAT LTD - FCA — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06c2c8
    MC
    Buyer
    THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON
    Sector
    IT & Software