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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsIreland IT Service Management Solution - Helpdesk and Support Services
    Awarded contract

    Ireland IT Service Management Solution - Helpdesk and Support Services

    Awarded
    500k
    Published 4 Jun 2026

    Ireland seeks an IT Service Management solution provider to deliver helpdesk and comprehensive support services for improved IT operations.

    🇮🇪IrelandPublished 4 Jun 2026· 3 months agoviaTED
    Awarded
    500k
    Published 4 Jun 2026

    Decision brief

    4 fields
    • Contract value
      500,000currency not stated
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇮🇪Ireland

    Suppliers

    1 supplier
    • HS
      Halo Service Solutions
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    4 June 2026
    Awarded — no open tender advertised

    Brief

    This opportunity involves providing a comprehensive IT Service Management (ITSM) solution for Ireland, including helpdesk operations and technical support services. The solution should deliver end-to-end IT service support capabilities, covering incident management, request fulfillment, problem resolution, and user assistance. Suppliers should be prepared to offer either software solutions, managed services, or both, with capabilities for ticketing systems, knowledge management, reporting and analytics, and integration with existing IT infrastructure. The service aims to improve IT operational efficiency, reduce downtime, and enhance user satisfaction through structured service delivery and support processes.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, TUSLA CHILD AND FAMILY AGENCY has awarded 1 contract to 1 supplier.

    Who wins here
    1. Halo Service Solutions1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    384149-2026
    TC
    Buyer
    TUSLA CHILD AND FAMILY AGENCY
    Sector
    IT & Software