Revenue and Benefits System Support Services

East Staffordshire Borough Council seeks an experienced provider to deliver comprehensive ongoing support and maintenance services for their Revenue & Benefits System. The provider will be responsible for system administration, technical support, helpdesk services, system updates, troubleshooting, and ensuring continuity of operations for this critical financial and benefits processing platform. This is an essential service that supports the Council's collection of revenues, council tax, business rates, and administration of benefits to residents. The successful supplier should demonstrate expertise in revenue and benefits software systems, have a strong track record of delivering reliable support services, and be able to respond promptly to issues affecting council operations and residents.