BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCollections and Caseload Management Software Integration
    Awarded contract

    Collections and Caseload Management Software Integration

    Awarded
    £343.6k
    Published 4 Aug 2026

    Rooftop Housing Group has contracted Voicescape Limited to provide automated collections engagement and AI-powered case management software to support customer contact and income recovery operations.

    🇬🇧United KingdomPublished 4 Aug 2026· 2 months agoviaContracts Finder
    Awarded
    £343.6k
    Published 4 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £343,579
      Pounds sterling
    • Tender closed
      13 Jul 2026
      3 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • VO
      VOICESCAPE LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    4 Aug 2026Today13 Jul 2026

    Brief

    Rooftop Housing Group has awarded a contract to Voicescape Limited to deliver an automated collections and case management platform. The solution includes: (1) an outbound, multi-channel collections engagement system that enables proactive customer contact for those requiring support or intervention, and (2) a Caseload Manager tool that uses artificial intelligence and machine learning to predict customer behaviours and automatically identify and create cases for review by Income Officers. This direct award was made through the G-Cloud 14 framework (Lot 2) with documented justification. The contract runs from 19 July 2026 to 18 July 2027, with an optional 12-month extension. The estimated contract value is £343,579.20 (including VAT), which covers the optional extension period and may increase slightly with RPI adjustments. For further information, contact procurement@rooftopgroup.org.

    Track record

    2 awards · 1 winner
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, ROOFTOP HOUSING GROUP LIMITED has awarded 2 contracts to 1 supplier.

    Who wins here
    1. VOICESCAPE LIMITED2× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

    More from ROOFTOP HOUSING GROUP LIMITED

    4 listingsView all →
    AwardedEnergy & Utilities🇬🇧United Kingdom

    Electricity Supply Contract - Half Hourly Metering

    Rooftop Housing Group has awarded EDF a 12-month contract to supply half-hourly metered electricity to its residential properties.

    £441,308ROOFTOP HOUSING GROUP LIMITED
    Published 12 Oct 2026
    AwardedEnergy & Utilities🇬🇧United Kingdom

    Natural Gas Supply Contract

    Rooftop Housing Group Limited awarded a 36-month natural gas supply contract to SEFE Energy Limited for residential properties.

    £1,245,145ROOFTOP HOUSING GROUP LIMITED
    Published 23 Sept 2026
    AwardedEngineering🇬🇧United Kingdom

    Construction Design and Management (CDM) Advisor for Repairs and Maintenance

    Rooftop Housing Group appoints Faithorn Farrell Timms LLP as CDM Advisor for repairs and maintenance services from July 2026 to July 2027.

    £30,300ROOFTOP HOUSING GROUP LIMITED
    Published 21 Sept 2026
    AwardedIT & Software🇬🇧United Kingdom

    Collections and Caseload Management Software Integration

    Rooftop Housing Group has contracted Voicescape Limited to provide an automated collections engagement and AI-powered caseload management solution for customer support and income management.

    £343,579ROOFTOP HOUSING GROUP LIMITED
    Published 21 Sept 2026

    Open in IT & Software

    4 open listingsView all →
    IT & Software🇬🇧United Kingdom

    AI Deployment for Business Operations

    UK SMEs can secure £100,000-£200,000 in grants to deploy AI and machine learning solutions for operational automation and control.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Solutions for Compliance Monitoring and Testing

    UK SMEs can secure £100,000-£200,000 in funding to deploy AI and Machine Learning solutions for compliance monitoring and verification in this Phase 1 programme.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇮🇪Ireland

    ICT Managed Services

    Ireland is seeking an ICT managed services provider to deliver flexible on-site and remote technology support with security and compliance standards.

    est.€40,000,000Bord na Móna PLC
    Published 13 Oct 2026
    IT & Software🇮🇪Ireland

    Ireland – ICT Hardware and Peripherals Supplier Panel

    Greyhound Racing Ireland is building a panel of approved suppliers for ICT hardware and peripheral equipment.

    est.€125,000Irish Greyhound Racing
    Published 13 Oct 2026
    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    e2ff0532-870b-4da8-b814-fb088f36c280-909386

    Your fit

    Could you win the next one?

    This went to VOICESCAPE LIMITED. Sonar reads ROOFTOP HOUSING GROUP LIMITED's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    RH
    Buyer
    ROOFTOP HOUSING GROUP LIMITED
    Sector
    IT & Software