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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCollections and Caseload Management Software Integration
    Awarded contract

    Collections and Caseload Management Software Integration

    Awarded
    £343.6k
    Published 4 Aug 2026

    Rooftop Housing Group has contracted Voicescape Limited to provide automated collections engagement and AI-powered case management software to support customer contact and income recovery operations.

    🇬🇧United KingdomPublished 4 Aug 2026· 1 months agoviaContracts Finder
    Awarded
    £343.6k
    Published 4 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £343,579
      Pounds sterling
    • Tender closed
      13 Jul 2026
      2 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • VO
      VOICESCAPE LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    4 Aug 2026Today13 Jul 2026

    Brief

    Rooftop Housing Group has awarded a contract to Voicescape Limited to deliver an automated collections and case management platform. The solution includes: (1) an outbound, multi-channel collections engagement system that enables proactive customer contact for those requiring support or intervention, and (2) a Caseload Manager tool that uses artificial intelligence and machine learning to predict customer behaviours and automatically identify and create cases for review by Income Officers. This direct award was made through the G-Cloud 14 framework (Lot 2) with documented justification. The contract runs from 19 July 2026 to 18 July 2027, with an optional 12-month extension. The estimated contract value is £343,579.20 (including VAT), which covers the optional extension period and may increase slightly with RPI adjustments. For further information, contact procurement@rooftopgroup.org.

    Track record

    2 awards · 1 winner
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, ROOFTOP HOUSING GROUP LIMITED has awarded 2 contracts to 1 supplier.

    Who wins here
    1. VOICESCAPE LIMITED2× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    e2ff0532-870b-4da8-b814-fb088f36c280-909386
    RH
    Buyer
    ROOFTOP HOUSING GROUP LIMITED
    Sector
    IT & Software