BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsUK Customer Satisfaction Index Data and Discovery Roadmap Membership
    Awarded contract

    UK Customer Satisfaction Index Data and Discovery Roadmap Membership

    Awarded
    £63.1k
    Published 10 Aug 2026

    Three-year UK Customer Satisfaction Index and Discovery Roadmap membership with twice-yearly bespoke analysis and public sector benchmarking for DVLA.

    🇬🇧United Kingdom· WalesPublished 10 Aug 2026· 2 months agoviaFind a Tender
    Awarded
    £63.1k
    Published 10 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £63,100
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Suppliers

    1 supplier
    • IC
      Institute of Customer Service (ICS)
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    10 August 2026
    Awarded — no open tender advertised

    Brief

    DVLA is seeking a three-year membership with the Institute of Customer Service (ICS) to receive the UK Customer Satisfaction Index (UKCSI) analysis twice yearly (January and July). This membership will provide bespoke analysis covering DVLA's website, non-website, and overall services, enabling the organisation to benchmark customer satisfaction performance against other public and private sector organisations, including top performers and the Public Services National sector average. The Discovery Roadmap membership includes access to Public Services National Sector Reports, customer and employee benchmarking surveys, trust research, training, and sector engagement opportunities. This data is essential for supporting DVLA's performance monitoring, external reporting requirements (including Customer Service Excellence certification), and strategic objectives. As ICS is the sole provider of UKCSI research, this contract ensures consistency with historical data and enables accurate year-on-year performance comparison.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In this category, Driver and Vehicle Licensing Agency has awarded 1 contract to 1 supplier.

    Who wins here
    1. Institute of Customer Service (ICS)1× · 100%

    Across this category, the most active winners are ATKINSALTRAD, Marston Holdings Ltd, BMBC — the field to beat, or your route in as a partner.

    More from Driver and Vehicle Licensing Agency

    4 listingsView all →
    OpenFacilities Management🇬🇧United Kingdom

    Soft Facilities Management Services for DVLA Swansea

    DVLA Swansea is seeking a supplier for bundled or separate soft facilities management services including cleaning, catering, waste management, and pest control.

    £8,000,000indicativeDriver and Vehicle Licensing Agency
    Published 2 Oct 2026
    AwardedEngineering🇬🇧United Kingdom

    Dynamics 365 and Power Platform Engineering Services

    DVLA seeks flexible software engineering resources to design and implement Dynamics 365 and Power Platform solutions for new casework systems, supporting their digital transformation strategy.

    £14,000,000Driver and Vehicle Licensing Agency
    Published 29 Sept 2026
    AwardedEducation & Training🇬🇧United Kingdom

    Online Training Licenses

    Provide customizable on-demand online training licenses with proven methods to ensure participant competency and business alignment.

    £94,953Driver and Vehicle Licensing Agency
    Published 27 Aug 2026
    OpenFinancial Services🇬🇧United Kingdom

    Merchant Acquirer Services for DVLA Payment Processing

    DVLA requires a Merchant Acquirer to process credit and debit card payments across 12+ vehicle and driving-related services.

    Driver and Vehicle Licensing Agency
    Published 24 Aug 2026

    Open in Professional Services

    4 open listingsView all →
    Professional Services🇬🇧United Kingdom

    Place-Based Perception Research and Strategic Study for Derry City and Strabane

    Conduct a perception research study to understand how Derry City and Strabane is perceived and develop a framework for ongoing measurement and stakeholder alignment.

    DERRY CITY AND STRABANE DISTRICT COUNCIL
    Published 15 Oct 2026
    Professional Services🇬🇧United Kingdom

    Employee Assistance Programme Services

    Derry City and Strabane District Council seeks an Employee Assistance Programme provider to deliver health and wellbeing services for approximately 1,000 staff members.

    DERRY CITY AND STRABANE DISTRICT COUNCIL
    Published 15 Oct 2026
    OpenProfessional Services🇬🇧United Kingdom

    Managed Service Provider for Contingent Labour and Recruitment

    NESO seeks a Managed Service Provider to manage contingent labour services and coordinate recruitment activities with comprehensive programme management and reporting.

    £60,000,000indicativeNATIONAL ENERGY SYSTEM OPERATOR LIMITED
    Published 15 Oct 2026
    Professional Services🇬🇧United Kingdom

    Council Tax and Business Rates Annual Billing and Notification Services

    Gedling Borough Council seeks a supplier to produce and mail annual Council Tax bills and benefit notification letters to residents and businesses.

    GEDLING BOROUGH COUNCIL
    Published 15 Oct 2026
    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06dfd4

    Your fit

    Could you win the next one?

    This went to Institute of Customer Service (ICS). Sonar reads Driver and Vehicle Licensing Agency's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    DV
    Buyer
    Driver and Vehicle Licensing Agency
    Sector
    Professional Services