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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsSouthern Water Customer Service Solutions RFI
    Open tender

    Southern Water Customer Service Solutions RFI

    Southern Water is requesting information on customer service technology and support solutions to improve service delivery and customer engagement.

    🇬🇧United Kingdom· South EastPublished 6 Oct 2026· 3 weeks agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      South East

    Lifecycle

    Open

    Open tender — no closing date published. Opened 3 weeks ago.

    6 October 2026
    Open tender · no closing date published

    Brief

    Southern Water is seeking information on services and technology solutions to enhance and support customer service operations. This may include customer relationship management (CRM) systems, digital customer engagement platforms, billing and payment solutions, customer communication tools, service request management systems, and related support services. Suppliers should provide information on their capabilities, experience serving water utilities, technology offerings, and service delivery models.

    Track record

    3 awards · 3 winners
    Open panel

    Mostly framework call-offs rather than head-to-head competition.

    In professional services, Southern Water Services Limited has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. Advantis Credit Limited1× · 33%
    2. Qasr Limited1× · 33%
    3. RED C RESEARCH LTD1× · 33%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0781d6

    Track

    Know when this goes to tender

    Sonar emails you the day the tender is published, then 7 and 2 days before it closes.

    Track this notice

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    Your fit

    Could you win this?

    A straight answer for your business — bid, partner or pass — based on who wins Southern Water Services Limited's work like this.

    3 awards · 3 firms

    Check my fit

    Free · No card

    SW
    Buyer
    Southern Water Services Limited
    Sector
    Professional Services