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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Support Services for the Futures Collaboration Platform
    Awarded contract

    Customer Support Services for the Futures Collaboration Platform

    Awarded
    £28.5k
    Published 10 Nov 2026

    Provide customer support desk services for Futures, a secure digital collaboration platform used across the health and social care sector.

    🇬🇧United KingdomPublished 10 Nov 2026· TodayviaContracts Finder
    Awarded
    £28.5k
    Published 10 Nov 2026

    Decision brief

    4 fields
    • Contract value
      £28,523
      Pounds sterling
    • Tender closed
      5 Apr 2026
      7 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • ZU
      Zendesk Uk LTD
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    10 Nov 20265 Apr 2026

    Brief

    Futures is a widely-used digital collaboration platform serving health and social care professionals. The platform enables secure, cross-organisational sharing of ideas, resources, and projects in a trusted environment. This opportunity seeks a customer support desk to provide responsive support services to Futures platform users. The successful supplier will manage user inquiries, troubleshoot issues, and ensure users can effectively utilise the platform's features. Support services should be designed to maintain platform reliability and user satisfaction across the health and social care sector.

    Track record

    41 awards · 32 winners
    Open field

    No single supplier dominates the field.

    In it software, NHS ENGLAND has awarded 41 contracts to 32 suppliers.

    Who wins here
    1. AKHTER COMPUTERS LIMITED4× · 10%
    2. Anexsys Limited3× · 7%
    3. BYTES SOFTWARE SERVICES LIMITED3× · 7%
    4. Zendesk Uk LTD2× · 5%
    5. Vital Hub UK2× · 5%
    6. Woodward Associates Limited1× · 2%

    +26 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

    More from NHS ENGLAND

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    Customer Support Services for Futures Collaboration Platform

    Provide customer support services for Futures, a secure digital collaboration platform serving health and social care professionals across multiple organizations.

    £28,523NHS ENGLAND
    Published 10 Nov 2026
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    Published 10 Nov 2026
    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    78712585-53f8-422c-abb4-d77bd11f268f-921099

    Your fit

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    This went to Zendesk Uk LTD. Sonar reads NHS ENGLAND's work like this against your business — who holds it, and whether you could compete or partner next time.

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    NE
    Buyer
    NHS ENGLAND
    Sector
    IT & Software