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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Insight Services
    Awarded contract

    Customer Insight Services

    Status
    Awarded
    Published 24 Sept 2026

    One-year contract to deliver customer research, transactional surveys, and tenant satisfaction measurement services.

    🇬🇧United Kingdom· South WestPublished 24 Sept 2026· 1 month agoviaFind a Tender
    Status
    Awarded
    Published 24 Sept 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      Research & Innovation
      Browse related listings
    • Location
      🇬🇧United Kingdom
      South West

    Suppliers

    1 supplier
    • ME
      MARU/EDR LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 month ago.

    24 September 2026
    Awarded — no open tender advertised

    Brief

    This contract provides customer insight services including: a Customer Research Panel for ongoing feedback collection, 7 transactional surveys to measure satisfaction at key customer interaction points, and Tenant Satisfaction Measures (TSM) surveys to assess tenant experience. The service provider will deliver research, data collection, analysis, and reporting throughout the contract period. Contract duration: 10 September 2026 to 9 September 2027.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In research innovation, NSAH (ALLIANCE HOMES) LIMITED has awarded 1 contract to 1 supplier.

    Who wins here
    1. MARU/EDR LIMITED1× · 100%

    Across research innovation, the most active winners are WSP UK LIMITED, IPSOS MARKET RESEARCH LIMITED, IFF RESEARCH LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-077984

    Your fit

    Could you win the next one?

    This went to MARU/EDR LIMITED. Sonar reads NSAH (ALLIANCE HOMES) LIMITED's work like this against your business — who holds it, and whether you could compete or partner next time.

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    Buyer
    NSAH (ALLIANCE HOMES) LIMITED
    Sector
    Research & Innovation