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    ContractsDigital Police Contact Services - Managed Operations and Support Contract
    Open tender

    Digital Police Contact Services - Managed Operations and Support Contract

    Contract value
    £75m
    Published 13 Aug 2026

    Manage and enhance the digital platform used by UK police forces to handle public contact and service requests across England and Wales.

    🇬🇧United Kingdom· LondonPublished 13 Aug 2026· 2 months agoviaFind a Tender
    Contract value
    £75m
    Published 13 Aug 2026

    Decision brief

    4 fields
    • Contract value
      est.£75,000,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Open

    Open tender — no closing date published. Opened 2 months ago.

    13 August 2026
    Open tender · no closing date published

    Brief

    The Mayor's Office for Policing and Crime (MOPAC) is seeking a single managed services provider to operate, maintain, and enhance the Unified Services Procurement (USP) platform - a critical digital system used across English and Welsh police forces. The platform enables the public to report crimes, access policing information, and engage with police services through web, chat, and voice channels. This is not a platform replacement - rather, the successful bidder will run and improve the existing system, consolidate current services, and modernize key components to support future policing reforms. Core services include managing public-facing websites (Single Online Home, Police.uk, and My Police Portal), providing AI-assisted chat services, handling data integration with police systems, delivering analytics and performance insights, and developing AI capabilities to support police staff and operations. The contract will support major strategic initiatives including potential police force consolidation, AI-driven service enhancements, user authentication through GOV.UK One Login, and seamless digital experiences across all contact channels. The platform currently uses Optimizely, React, AWS, Cisco Webex, Power BI, and other industry tools. The Authority will also consider optional services pricing for future enhancements and may award additional project work to the successful bidder. This procurement uses the Competitive Flexible Procedure under the Procurement Act 2023.

    Track record

    4 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In it software, Mayor's Office for Policing and Crime has awarded 4 contracts to 4 suppliers.

    Who wins here
    1. JAAMA LTD1× · 25%
    2. XMA LIMITED1× · 25%
    3. NEOTAS LIMITED1× · 25%
    4. LEIDOS INNOVATIONS UK LTD1× · 25%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    £49,050Mayor's Office for Policing and Crime
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    Supply and Delivery of Hay for Metropolitan Police Mounted Branch

    Interim supply contract for hay deliveries to Metropolitan Police mounted branch locations from October to December 2026.

    £48,125Mayor's Office for Policing and Crime
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    Police Command and Control System - Implementation, Maintenance and Transition Services

    Award of Interim Contract and related 10-year maintenance sub-contracts for the Metropolitan Police integrated Command and Control system (total value £297m).

    £297,000,000Mayor's Office for Policing and Crime
    Published 12 Oct 2026
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    Forensic Vacuum Metal Deposition System Maintenance and Servicing

    Professional maintenance and servicing support for specialized forensic vacuum metal deposition equipment used in evidence analysis.

    £50,549Mayor's Office for Policing and Crime
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    Open in IT & Software

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    AI Deployment Support for Decision-Making Systems

    UK AI SMEs can access up to £5 million in funding to deploy AI and machine learning solutions for critical decision-making, working with medium or large organisations.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Solutions for Compliance Monitoring and Verification

    Funding for UK AI SMEs to deploy machine learning solutions that automate compliance monitoring, testing, and verification for medium and large organizations.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Deployment for Business Operations

    UK SMEs can secure £100,000-£200,000 in grants to deploy AI and machine learning solutions for operational automation and control.

    est.£5,000,000
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    IT & Software🇬🇧United Kingdom

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    UK SMEs can secure £100,000-£200,000 in funding to deploy AI and Machine Learning solutions for compliance monitoring and verification in this Phase 1 programme.

    est.£5,000,000
    Published 21 Oct 2026
    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-069706

    Track

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    Your fit

    Could you win this?

    A straight answer for your business — bid, partner or pass — based on who wins Mayor's Office for Policing and Crime's work like this.

    4 awards · 4 firms

    Check my fit

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    MO
    Buyer
    Mayor's Office for Policing and Crime
    Sector
    IT & Software