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    ContractsDigital Police Contact Services - Managed Operations and Support Contract
    Open tender

    Digital Police Contact Services - Managed Operations and Support Contract

    Contract value
    £75m
    Published 13 Aug 2026

    Manage and enhance the digital platform used by UK police forces to handle public contact and service requests across England and Wales.

    🇬🇧United Kingdom· LondonPublished 13 Aug 2026· 1 months agoviaFind a Tender
    Contract value
    £75m
    Published 13 Aug 2026

    Decision brief

    4 fields
    • Contract value
      est.£75,000,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Open

    Open tender — no closing date published. Opened 1 months ago.

    13 August 2026
    Open tender · no closing date published

    Brief

    The Mayor's Office for Policing and Crime (MOPAC) is seeking a single managed services provider to operate, maintain, and enhance the Unified Services Procurement (USP) platform - a critical digital system used across English and Welsh police forces. The platform enables the public to report crimes, access policing information, and engage with police services through web, chat, and voice channels. This is not a platform replacement - rather, the successful bidder will run and improve the existing system, consolidate current services, and modernize key components to support future policing reforms. Core services include managing public-facing websites (Single Online Home, Police.uk, and My Police Portal), providing AI-assisted chat services, handling data integration with police systems, delivering analytics and performance insights, and developing AI capabilities to support police staff and operations. The contract will support major strategic initiatives including potential police force consolidation, AI-driven service enhancements, user authentication through GOV.UK One Login, and seamless digital experiences across all contact channels. The platform currently uses Optimizely, React, AWS, Cisco Webex, Power BI, and other industry tools. The Authority will also consider optional services pricing for future enhancements and may award additional project work to the successful bidder. This procurement uses the Competitive Flexible Procedure under the Procurement Act 2023.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, Mayor's Office for Policing and Crime has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. JAAMA LTD1× · 50%
    2. NEOTAS LIMITED1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-069706
    MO
    Buyer
    Mayor's Office for Policing and Crime
    Sector
    IT & Software