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    ContractsCustomer Relationship Management (CRM) System for Connect to Work Programme
    Awarded contract

    Customer Relationship Management (CRM) System for Connect to Work Programme

    Awarded
    £146.3k
    Published 6 Aug 2026

    Procurement for a CRM system to track participants and support the Connect to Work Programme across multiple delivery partners with technical support and flexible licensing over five years.

    🇬🇧United KingdomPublished 6 Aug 2026· 2 months agoviaContracts Finder
    Awarded
    £146.3k
    Published 6 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £146,283
      Pounds sterling
    • Tender closed
      18 Mar 2026
      7 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • ID
      INSIGHT DIRECT UK LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    6 Aug 2026Today18 Mar 2026

    Brief

    The Service Provider will deliver a comprehensive Customer Relationship Management (CRM) system to support the Connect to Work Programme. Key deliverables include: a CRM platform for tracking participants and monitoring delivery partner performance, with reporting and template generation capabilities; data export functionality to CSV and Excel formats meeting DWP and York and North Yorkshire Combined Authority requirements; setup, onboarding, and staff training for internal management and external delivery partners; user licenses and accounts (30-70 per year, scaling from 30 in Year 1 to 70 by Year 3, with 30 in Year 5) enabling access across regional government systems and external organizations; system adaptations to align with DWP policy changes; and ongoing technical support, maintenance, and service administration with agreed uptime guarantees. The system must accommodate both internal staff and external delivery partners with varying IT infrastructure requirements.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, CITY OF YORK COUNCIL has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. DOQEX LIMITED1× · 50%
    2. INSIGHT DIRECT UK LIMITED1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    e86d3b5b-15ee-42f0-a333-889d878845a6-909652

    Your fit

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    This went to INSIGHT DIRECT UK LIMITED. Sonar reads CITY OF YORK COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    CY
    Buyer
    CITY OF YORK COUNCIL
    Sector
    IT & Software