Awarded contract

Customer Relationship Management (CRM) System for Connect to Work Programme

Awarded
£146.3k
Published 6 Aug 2026

Procurement for a CRM system to track participants and support the Connect to Work Programme across multiple delivery partners with technical support and flexible licensing over five years.

United KingdomPublished 6 Aug 2026· 6 days agoContracts Finder

Decision brief

4 fields
  • Contract value
    £146,283
    Pounds sterling
  • Tender closed
    18 Mar 2026
    4 months ago
  • Sector
    Browse related listings
  • Location
    United Kingdom

Suppliers

1 supplier

Lifecycle

Awarded

Contract awarded. Originally published 6 days ago.

6 Aug 2026Today18 Mar 2026

Brief

The Service Provider will deliver a comprehensive Customer Relationship Management (CRM) system to support the Connect to Work Programme. Key deliverables include: a CRM platform for tracking participants and monitoring delivery partner performance, with reporting and template generation capabilities; data export functionality to CSV and Excel formats meeting DWP and York and North Yorkshire Combined Authority requirements; setup, onboarding, and staff training for internal management and external delivery partners; user licenses and accounts (30-70 per year, scaling from 30 in Year 1 to 70 by Year 3, with 30 in Year 5) enabling access across regional government systems and external organizations; system adaptations to align with DWP policy changes; and ongoing technical support, maintenance, and service administration with agreed uptime guarantees. The system must accommodate both internal staff and external delivery partners with varying IT infrastructure requirements.

Track record

2 awards · 2 winners
Thin record

Only 2 prior awards here — too little to read.

In it software, CITY OF YORK COUNCIL has awarded 2 contracts to 2 suppliers.

Who wins here
  1. DOQEX LIMITED1× · 50%

Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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