BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Relationship Management (CRM) System for Connect to Work Programme
    Awarded contract

    Customer Relationship Management (CRM) System for Connect to Work Programme

    Awarded
    £146.3k
    Published 6 Aug 2026

    Procurement for a CRM system to track participants and support the Connect to Work Programme across multiple delivery partners with technical support and flexible licensing over five years.

    🇬🇧United KingdomPublished 6 Aug 2026· 3 months agoviaContracts Finder
    Awarded
    £146.3k
    Published 6 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £146,283
      Pounds sterling
    • Tender closed
      18 Mar 2026
      7 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • ID
      INSIGHT DIRECT UK LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    6 Aug 2026Today18 Mar 2026

    Brief

    The Service Provider will deliver a comprehensive Customer Relationship Management (CRM) system to support the Connect to Work Programme. Key deliverables include: a CRM platform for tracking participants and monitoring delivery partner performance, with reporting and template generation capabilities; data export functionality to CSV and Excel formats meeting DWP and York and North Yorkshire Combined Authority requirements; setup, onboarding, and staff training for internal management and external delivery partners; user licenses and accounts (30-70 per year, scaling from 30 in Year 1 to 70 by Year 3, with 30 in Year 5) enabling access across regional government systems and external organizations; system adaptations to align with DWP policy changes; and ongoing technical support, maintenance, and service administration with agreed uptime guarantees. The system must accommodate both internal staff and external delivery partners with varying IT infrastructure requirements.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, CITY OF YORK COUNCIL has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. DOQEX LIMITED1× · 50%
    2. INSIGHT DIRECT UK LIMITED1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

    More from CITY OF YORK COUNCIL

    4 listingsView all →
    Education & Training🇬🇧United Kingdom

    Gambling Harm Awareness Training Provider

    Design and deliver gambling harm awareness training for public sector and voluntary organisations to help staff identify and support individuals experiencing gambling-related harms.

    est.£28,500CITY OF YORK COUNCIL
    Published 6 Nov 2026
    AwardedEnvironmental Services🇬🇧United Kingdom

    York Rivers Trail Phase 2 - Embedding and Sustaining Community Engagement

    City of York Council seeks a supplier to expand and sustain the York Rivers Trail community engagement initiative through Phase 2 of the Ousewem flood resilience programme.

    £30,000CITY OF YORK COUNCIL
    Published 5 Nov 2026
    OpenSocial Care🇬🇧United Kingdom

    Public Mental Health Service for Adults in York

    York Council is seeking providers to deliver a public mental health project promoting positive mental health, peer support, and advocacy for adults at risk in the city.

    £150,000indicativeCITY OF YORK COUNCIL
    Published 29 Oct 2026
    Education & Training🇬🇧United Kingdom

    School Partnership to Lead Early Years Development Across York

    Commission a school or school-led partnership to provide strategic leadership and coordination for early years development and GLD improvement across York.

    est.£120,000CITY OF YORK COUNCIL
    Published 23 Oct 2026

    Open in IT & Software

    4 open listingsView all →
    OpenIT & Software🇬🇧United Kingdom

    Mobile App Development and Support Services

    Develop and deploy a mobile application with full technical support and integration services for authorized mobile devices.

    Mayor's Office for Policing and Crime
    Published 6 Nov 2026
    OpenIT & Software🇬🇧United Kingdom

    Mobile Situational Awareness Application for Police Officers

    Develop and deploy a mobile application that gives police officers instant access to real-time operational information from a single dashboard.

    Mayor's Office for Policing and Crime
    Published 6 Nov 2026
    OpenIT & Software🇬🇧United Kingdom

    Robotic Process Automation and Intelligent Automation Services

    Suppliers are sought to mature automation capabilities, migrate legacy systems to a modern platform, and expand skilled delivery capacity to reduce automation backlogs and maximize technology investments.

    Mayor's Office for Policing and Crime
    Published 6 Nov 2026
    OpenIT & Software🇬🇧United Kingdom

    Modern Enterprise Search System for Police

    MPS seeks a modern enterprise search platform to help officers and staff quickly and securely find information across the organisation.

    Mayor's Office for Policing and Crime
    Published 6 Nov 2026
    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    e86d3b5b-15ee-42f0-a333-889d878845a6-909652

    Your fit

    Could you win the next one?

    This went to INSIGHT DIRECT UK LIMITED. Sonar reads CITY OF YORK COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    CY
    Buyer
    CITY OF YORK COUNCIL
    Sector
    IT & Software