Professional Security Guard Services for Council Customer Centre

The Council is seeking a qualified security services provider to deliver professional, customer-focused security operations at the Customer Centre. The successful contractor will be responsible for creating a safe and secure environment for employees, elected members, visitors, contractors, partners, and members of the public. Key responsibilities include serving as the primary point of contact for all safety and security matters, maintaining a welcoming atmosphere, managing security risks, de-escalating conflict situations, and responding to emergency incidents. The security team must balance professional security protocols with excellent customer service to ensure the building remains both secure and accessible. This is an opportunity for experienced security providers to demonstrate their expertise in managing complex public-facing environments with diverse user groups.