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    Contracts24/7 Out-of-Hours Phone Answering Service for Housing Solutions
    Awarded contract

    24/7 Out-of-Hours Phone Answering Service for Housing Solutions

    Awarded
    £75k
    Published 22 Jun 2026

    24/7 telephone answering and emergency call handling service for Housing Solutions residents requiring round-the-clock coverage of repair requests, tenancy matters, and urgent inquiries.

    🇬🇧United KingdomPublished 22 Jun 2026· 1 months agoviaContracts Finder
    Awarded
    £75k
    Published 22 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £75,000
      Pounds sterling
    • Tender closed
      1 Jan 2026
      7 months ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • DG
      Davies Group Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    22 Jun 2026Today1 Jan 2026

    Brief

    Housing Solutions seeks a 24/7 out-of-hours telephone answering and call handling service to provide a responsive first point of contact for residents outside normal business hours. The service must receive, assess, and escalate emergency repairs, tenancy-related matters, and other urgent inquiries. The service provider will ensure continuity of coverage and appropriate resident response 365 days per year, including weekends and holidays. Key responsibilities include call triage, emergency prioritization, ticket creation, and escalation to appropriate departments. The service must maintain professional standards, accurate record-keeping, and integration with Housing Solutions' existing systems and protocols.

    Track record

    2 awards · 1 winner
    Thin record

    Only 2 prior awards here — too little to read.

    In professional services, Housing Solutions has awarded 2 contracts to 1 supplier.

    Who wins here
    1. Davies Group Limited2× · 100%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    71069bd5-72ce-4f51-b8cf-54afa891f50e-903082
    HS
    Buyer
    Housing Solutions
    Sector
    Professional Services