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    ContractsClaims Handling Services for UK Railway Operators
    Awarded contract

    Claims Handling Services for UK Railway Operators

    Awarded
    £1.3m
    Published 17 Aug 2026

    Comprehensive claims handling and settlement services for UK railway operators' employment and public liability claims under £100,000.

    🇬🇧United Kingdom· LondonPublished 17 Aug 2026· 1 months agoviaFind a Tender
    Awarded
    £1.3m
    Published 17 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £1,280,000
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Financial Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • GB
      Gallagher Bassett International Ltd
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    17 August 2026
    Awarded — no open tender advertised

    Brief

    DfT Operator Limited (DFTO) seeks a supplier to provide comprehensive claims handling and related services for DFTO and its 13 UK railway subsidiaries. The successful supplier will manage all Employers' Liability (EL) and Public Liability (PL) claims and recoveries under £100,000, including investigation, liability assessment, settlement negotiation, and claims closure. Participating operators include London North Eastern Railway Limited, Northern Trains Limited, SE Trains Limited, South Western Railway Limited, TransPennine Trains Limited, C2C Railway Limited, Greater Western Railway Ltd, Cross Country Rail Ltd, Railway West Coast Ltd, GA Trains Limited, Chiltern Rail Ltd, WM Trains Ltd, Midlands East Trains Ltd, and Thameslink Southern Great Northern Ltd. This is a fully managed service agreement requiring experienced claims handling expertise and ability to work across a large portfolio of railway operators.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In financial services, DFT OPERATOR LIMITED has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. GRANT THORNTON UK ADVISORY TAX LLP1× · 33%
    2. Gallagher Bassett International Ltd1× · 33%
    3. WILLIS LIMITED1× · 33%

    Across financial services, the most active winners are ARTHUR J GALLAGHER INSURANCE BROKERS LTD, ECCLESIASTICAL INSURANCE OFFICE PUBLIC LIMITED COMPANY, ALLPAY LTD — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06e5a2

    Your fit

    Could you win the next one?

    This went to Gallagher Bassett International Ltd. Sonar reads DFT OPERATOR LIMITED's work like this against your business — who holds it, and whether you could compete or partner next time.

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    DO
    Buyer
    DFT OPERATOR LIMITED
    Sector
    Financial Services