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    ContractsCloud-Based FOIA and Subject Access Request Case Management System
    Awarded contract

    Cloud-Based FOIA and Subject Access Request Case Management System

    Awarded
    £83.1k
    Published 12 Oct 2026

    Implement a cloud-based case management system to centralize FOI and SAR request handling, improve SLA compliance, and automate disclosure workflows.

    🇬🇧United KingdomPublished 12 Oct 2026· TodayviaContracts Finder
    Awarded
    £83.1k
    Published 12 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £83,055
      Pounds sterling
    • Tender closed
      18 Sept 2026
      3 weeks ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • FI
      Fivium Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    12 Oct 202618 Sept 2026

    Brief

    The Council is seeking a cloud-hosted correspondence case management system to replace its existing 'Respond' solution and improve compliance with statutory disclosure request timeframes. The system must centralize the management of Freedom of Information (FOI) requests and Subject Access Requests (SAR), currently requiring responses within 21 days and 30 days respectively. The solution should enable automated workflows, centralized case handling, Service Level Agreement (SLA) compliance tracking, and comprehensive reporting across all disclosure processes. This fully centralized platform will streamline disclosure request management through a single point of access, supporting evidence-based practice and legal compliance while reducing processing times and manual intervention.

    Track record

    15 awards · 11 winners
    Open field

    No single supplier dominates the field.

    In it software, WALSALL METRO BOROUGH COUNCIL has awarded 15 contracts to 11 suppliers.

    Who wins here
    1. Orbis Protect Ltd2× · 13%
    2. BEAM UP LTD2× · 13%
    3. ZIPPORAH LTD2× · 13%
    4. Fivium Limited2× · 13%
    5. ASTECH CONSULTANTS LIMITED1× · 7%
    6. Obis Protect Limited1× · 7%

    +5 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    f7c148a0-1cd1-4dd1-8ad5-2562ce5ce020-917404

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    WM
    Buyer
    WALSALL METRO BOROUGH COUNCIL
    Sector
    IT & Software