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    ContractsFinancial Inclusion Service for Residents
    Awarded contract

    Financial Inclusion Service for Residents

    Status
    Awarded
    Published 7 Jul 2026

    L&Q seeks a financial inclusion service partner to provide debt advice, welfare rights support, and energy advice through a tiered triage system for up to 7,000 resident referrals annually.

    🇬🇧United Kingdom· LondonPublished 7 Jul 2026· 3 months agoviaFind a Tender
    Status
    Awarded
    Published 7 Jul 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      Financial Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • AS
      AURIGA SERVICES LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    7 July 2026
    Awarded — no open tender advertised

    Brief

    L&Q is relaunching a comprehensive financial inclusion service available to all residents across its locations following its merger with Trafford Housing Trust. The service combines professional debt advice, welfare rights support, and energy advice with a high-quality triage system to ensure residents receive appropriate help based on their needs. The procured service will manage up to 7,000 annual referrals through a two-tier model: a phone-based solution for straightforward cases (approximately 2,400 individuals annually) and in-house specialist support for vulnerable residents and complex cases requiring sustained intervention. Cases unsuited to either pathway will receive quality referrals to external specialist services. Suppliers should understand this is a partnership opportunity to provide reliable, consistent, and accessible financial guidance that meets residents' varying levels of need, from simple advice to intensive support.

    Track record

    4 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In financial services, LONDON & QUADRANT HOUSING TRUST has awarded 4 contracts to 4 suppliers.

    Who wins here
    1. Barclays Bank1× · 25%
    2. ECCLESIASTICAL INSURANCE OFFICE PUBLIC LIMITED COMPANY1× · 25%
    3. CBRE1× · 25%
    4. AURIGA SERVICES LIMITED1× · 25%

    Across financial services, the most active winners are ARTHUR J GALLAGHER INSURANCE BROKERS LTD, ALLPAY LTD, ECCLESIASTICAL INSURANCE OFFICE PUBLIC LIMITED COMPANY — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-059480

    Your fit

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    LQ
    Buyer
    LONDON & QUADRANT HOUSING TRUST
    Sector
    Financial Services