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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    Contracts24/7 Emergency Out-of-Hours Contact Centre Services
    Awarded contract

    24/7 Emergency Out-of-Hours Contact Centre Services

    Awarded
    £805k
    Published 5 Aug 2026

    Guinness Partnership is seeking a supplier to provide 24/7 emergency out-of-hours contact centre services for residents, including telephone support and potential web-based communication channels.

    🇬🇧United Kingdom· LondonPublished 5 Aug 2026· 1 months agoviaFind a Tender
    Awarded
    £805k
    Published 5 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £805,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • CQ
      CARE QUALITY SERVICES LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    5 August 2026
    Awarded — no open tender advertised

    Brief

    The Guinness Partnership Limited seeks a contact centre service provider to handle emergency calls outside standard operating hours. The service must provide 24/7/365 telephone access for residents facing immediate health and safety risks. Coverage is required weekdays 8pm-8am, weekends 8pm Friday through 8am Monday, and all public holidays. The supplier should also provide backup support during normal working hours when the in-house contact centre is unavailable. Additional communication channels such as email and web chat may be required during the contract term. This is a critical service supporting vulnerable residents requiring immediate emergency response capabilities.

    Track record

    9 awards · 9 winners
    Open field

    No single supplier dominates the field.

    In professional services, The Guinness Partnership has awarded 9 contracts to 9 suppliers.

    Who wins here
    1. Polyteck Building Services Ltd1× · 11%
    2. OCEAN MEDIA GROUP LIMITED1× · 11%
    3. Neemar Search1× · 11%
    4. Recruit With Purpose1× · 11%
    5. TUCKERMAN COMMERCIAL LIMITED1× · 11%
    6. Pricewaterhouse Coopers LLC1× · 11%

    +3 more suppliers

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-05f4dc
    GP
    Buyer
    The Guinness Partnership
    Sector
    Professional Services