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    Contracts24/7 Emergency Out-of-Hours Contact Centre Services
    Awarded contract

    24/7 Emergency Out-of-Hours Contact Centre Services

    Awarded
    £805k
    Published 5 Aug 2026

    Guinness Partnership is seeking a supplier to provide 24/7 emergency out-of-hours contact centre services for residents, including telephone support and potential web-based communication channels.

    🇬🇧United Kingdom· LondonPublished 5 Aug 2026· 2 months agoviaFind a Tender
    Awarded
    £805k
    Published 5 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £805,000
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • CQ
      CARE QUALITY SERVICES LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    5 August 2026
    Awarded — no open tender advertised

    Brief

    The Guinness Partnership Limited seeks a contact centre service provider to handle emergency calls outside standard operating hours. The service must provide 24/7/365 telephone access for residents facing immediate health and safety risks. Coverage is required weekdays 8pm-8am, weekends 8pm Friday through 8am Monday, and all public holidays. The supplier should also provide backup support during normal working hours when the in-house contact centre is unavailable. Additional communication channels such as email and web chat may be required during the contract term. This is a critical service supporting vulnerable residents requiring immediate emergency response capabilities.

    Track record

    9 awards · 9 winners
    Open field

    No single supplier dominates the field.

    In professional services, The Guinness Partnership has awarded 9 contracts to 9 suppliers.

    Who wins here
    1. Polyteck Building Services Ltd1× · 11%
    2. OCEAN MEDIA GROUP LIMITED1× · 11%
    3. Neemar Search1× · 11%
    4. Recruit With Purpose1× · 11%
    5. TUCKERMAN COMMERCIAL LIMITED1× · 11%
    6. Pricewaterhouse Coopers LLC1× · 11%

    +3 more suppliers

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-05f4dc

    Your fit

    Could you win the next one?

    This went to CARE QUALITY SERVICES LIMITED. Sonar reads The Guinness Partnership's work like this against your business — who holds it, and whether you could compete or partner next time.

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    GP
    Buyer
    The Guinness Partnership
    Sector
    Professional Services