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    ContractsIn-Person Counter Services for DVLA Customer Transactions
    Open tender

    In-Person Counter Services for DVLA Customer Transactions

    Contract value
    £86.9m
    Published 28 Jul 2026

    DVLA seeks suppliers to deliver in-person counter services enabling customers to conduct vehicle and driver transactions across the UK with widespread coverage and flexible hours.

    🇬🇧United Kingdom· WalesPublished 28 Jul 2026· 3 weeks agoviaFind a Tender
    Contract value
    £86.9m
    Published 28 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £86,870,000indicative
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Lifecycle

    Open

    Open tender — no closing date published. Opened 3 weeks ago.

    28 July 2026
    Open tender · no closing date published

    Brief

    The Driver and Vehicle Licensing Agency (DVLA) is seeking to procure in-person counter services to enable UK customers to conduct a variety of transactions, including vehicle tax payments, across England, Wales, Scotland, and Northern Ireland. The DVLA processes over 77 million transactions annually and maintains records for 50 million drivers and 47 million vehicles. While most transactions are now digital, the DVLA recognizes the need for accessible in-person services with widespread geographic coverage and flexible opening hours. The successful supplier(s) will be responsible for: enabling customers to complete various DVLA transactions in person; providing access to DVLA application forms; accepting multiple payment methods; performing transactional and payment reconciliation with regular reporting; verifying customer identity through physical document checks; securely exchanging data with DVLA systems; and returning customer documents to DVLA. The contract is expected to run for up to seven years (potentially 5 years plus two optional 1-year extensions), with an estimated contract value based on current assumptions. Please note that the scope, service requirements, contract duration, and estimated values are provisional and subject to change during this preliminary market engagement phase.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In professional services, Driver and Vehicle Licensing Agency has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. WAVEMAKER LIMITED1× · 50%
    2. Elevate BC Ltd1× · 50%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-052001
    DV
    Buyer
    Driver and Vehicle Licensing Agency
    Sector
    Professional Services