Medical Records Transportation Service

Cwm Taf Morgannwg University Health Board seeks a supplier for medical records transportation services. This is a specialized service involving the timely and secure movement of physical patient records between clinical locations. The successful supplier must demonstrate: established familiarity with local hospital environments and record management workflows; proven ability to deliver time-critical services reliably; secure handling of confidential medical information; and full compliance with environmental, labour, ethical, equality, and Welsh language standards. The service is critical to patient safety, as clinical teams depend on timely access to physical medical records for diagnosis and treatment. Any service interruption could delay patient care and create clinical risk. This contract is being awarded through direct award procedures under the Procurement Act 2023, based on regulatory grounds including protection of life and health, lack of reasonable alternative suppliers, and technical incompatibility risks associated with changing providers. Prospective suppliers should have experience in secure document transportation, knowledge of healthcare environments, and demonstrated compliance with all applicable statutory obligations.