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    ContractsCustomer Call Handling Service
    Awarded contract

    Customer Call Handling Service

    Status
    Awarded
    Published 3 Aug 2026

    Halton Housing seeks a service provider to handle incoming tenant and customer phone calls across both business hours and out-of-hours periods.

    🇬🇧United Kingdom· North WestPublished 3 Aug 2026· 2 months agoviaFind a Tender
    Status
    Awarded
    Published 3 Aug 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North West

    Suppliers

    1 supplier
    • SD
      SPS Doorguard
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    3 August 2026
    Awarded — no open tender advertised

    Brief

    Halton Housing is seeking a qualified and experienced service provider to deliver comprehensive telephone call handling services for tenant and customer inquiries. This opportunity encompasses both out-of-hours emergency support and in-hours call management. The service provider will be responsible for receiving, triaging, and managing calls from Halton Housing tenants and customers, requiring staff with excellent communication skills and familiarity with housing services. The contract represents a growth from the previous out-of-hours-only arrangement to now include substantial daytime call coverage, offering the selected provider a significant volume of call handling operations.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In professional services, Halton Housing has awarded 1 contract to 1 supplier.

    Who wins here
    1. SPS Doorguard1× · 100%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-065f52

    Your fit

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    HH
    Buyer
    Halton Housing
    Sector
    Professional Services