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    ContractsOmni-Channel Customer Contact Platform
    Awarded contract

    Omni-Channel Customer Contact Platform

    Awarded
    £383.3k
    Published 5 Oct 2026

    Direct award contract for Netcall's omni-channel customer contact platform to centralize NHS communications across multiple channels.

    🇬🇧United KingdomPublished 5 Oct 2026· 4 weeks agoviaContracts Finder
    Awarded
    £383.3k
    Published 5 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £383,290
      Pounds sterling
    • Tender closed
      28 Sept 2026
      1 month ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • NT
      NETCALL TECHNOLOGY LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 weeks ago.

    5 Oct 2026Today28 Sept 2026

    Brief

    This is a direct award contract through NHS SBS for an Omni-Channel Customer Contact Platform using the Netcall Liberty Converse CXI product (NHS SBS10521 Lot 1). The platform enables healthcare organizations to manage customer interactions across multiple communication channels including phone, email, chat, and other digital touchpoints from a single unified interface. This solution is intended to streamline patient and staff communications, improve response times, and enhance overall customer service delivery within NHS operations.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, BRACKNELL FOREST BOROUGH COUNCIL has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. BEEBOT AI LTD1× · 33%
    2. NETCALL TECHNOLOGY LIMITED1× · 33%
    3. Liquidlogic Limited1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    c34aa5ee-9432-462f-b467-90ff849ff2e8-916544

    Your fit

    Could you win the next one?

    This went to NETCALL TECHNOLOGY LIMITED. Sonar reads BRACKNELL FOREST BOROUGH COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    BF
    Buyer
    BRACKNELL FOREST BOROUGH COUNCIL
    Sector
    IT & Software