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    ContractsCollections and Caseload Management Software Integration
    Awarded contract

    Collections and Caseload Management Software Integration

    Awarded
    £343.6k
    Published 21 Sept 2026

    Rooftop Housing Group has contracted Voicescape Limited to provide an automated collections engagement and AI-powered caseload management solution for customer support and income management.

    🇬🇧United KingdomPublished 21 Sept 2026· 1 month agoviaContracts Finder
    Awarded
    £343.6k
    Published 21 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £343,579
      Pounds sterling
    • Tender closed
      13 Jul 2026
      3 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • VO
      VOICESCAPE LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 month ago.

    21 Sept 2026Today13 Jul 2026

    Brief

    Rooftop Housing Group has awarded a contract to Voicescape Limited to deliver an integrated collections and caseload management solution. The solution comprises: (1) an automated outbound, multi-channel collections engagement platform that enables proactive contact with customers requiring support or intervention, and (2) a Caseload Manager that uses AI and machine learning to predict customer behaviours and automatically identify and create cases for review by Income Officers. The contract was procured as a direct award via the G-Cloud 14 Lot 2 framework, with justification recorded and validated. Contract period: 19 July 2026 to 18 July 2029, with an optional 12-month extension. Estimated contract value: £343,579.20 (including VAT and optional extension value), subject to potential RPI increases. For enquiries, contact procurement@rooftopgroup.org

    Track record

    2 awards · 1 winner
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, ROOFTOP HOUSING GROUP LIMITED has awarded 2 contracts to 1 supplier.

    Who wins here
    1. VOICESCAPE LIMITED2× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    e2ff0532-870b-4da8-b814-fb088f36c280-914784

    Your fit

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    Buyer
    ROOFTOP HOUSING GROUP LIMITED
    Sector
    IT & Software