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    ContractsCloud-Based Case Management System for Freedom of Information Requests
    Awarded contract

    Cloud-Based Case Management System for Freedom of Information Requests

    Awarded
    £139.7k
    Published 29 Sept 2026

    NAO has procured a cloud-based case management system to handle Freedom of Information requests and related correspondence over a three-year period valued at £139,661.

    🇬🇧United KingdomPublished 29 Sept 2026· 3 days agoviaContracts Finder
    Awarded
    £139.7k
    Published 29 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £139,661
      Pounds sterling
    • Tender closed
      1 May 2026
      5 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • FI
      Fivium Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 days ago.

    29 Sept 2026Today1 May 2026

    Brief

    The National Audit Office (NAO) has awarded a contract to Fivium Limited for a cloud-based case management system designed to streamline the handling of Freedom of Information requests, Environmental Information Regulations requests, Subject Access Requests, complaints, and general correspondence. This is a call-off contract under Lot 2: Cloud Software of the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14). The system will provide centralized management and tracking capabilities for multiple request types. Contract value: £139,661 (inclusive of VAT). Duration: 3 years from 30 September 2026 to 29 September 2029, with an optional 12-month extension through 29 September 2030. This opportunity may be relevant for organizations seeking similar case management solutions or considering future framework agreements through CCS G-Cloud channels.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, NATIONAL AUDIT OFFICE has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. Halo Service Solutions1× · 33%
    2. Fivium Limited1× · 33%
    3. IDEAGEN TECHNOLOGY LIMITED1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    7bc38de3-43c5-4d55-ae3d-f81bf7d6dd6b-915769
    NA
    Buyer
    NATIONAL AUDIT OFFICE
    Sector
    IT & Software