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    ContractsOnline Dispute Resolution System for Acas Early Conciliation Services
    Open tender

    Online Dispute Resolution System for Acas Early Conciliation Services

    Develop or evaluate an online dispute resolution system to support Acas Early Conciliation by improving claimant experience and reducing operational costs.

    🇬🇧United Kingdom· South WestPublished 29 Sept 2026· 1 month agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      South West

    Lifecycle

    Open

    Open tender — no closing date published. Opened 1 month ago.

    29 September 2026
    Open tender · no closing date published

    Brief

    This opportunity seeks to develop or procure an Online Dispute Resolution (ODR) solution to enhance Acas Early Conciliation services. The solution should improve claimant understanding of the conciliation process, enhance the quality and completeness of notifications, and reduce operational demand on Acas staff. Key features may include pre-notification guidance to set expectations, intelligent form validation to ensure data accuracy, dynamic user support tailored to individual claimant needs, and workflow automation to streamline processes. The solution must integrate with Microsoft Dynamics 365 and other existing enterprise systems. During the Alpha phase, suppliers will evaluate multiple implementation approaches including building a custom solution, configuring an existing platform, or purchasing a commercial off-the-shelf product. This is an opportunity to shape the future delivery model for dispute resolution services.

    Track record

    12 awards · 11 winners
    Open field

    No single supplier dominates the field.

    In it software, UK RESEARCH AND INNOVATION has awarded 12 contracts to 11 suppliers.

    Who wins here
    1. Turner & Townsend Project Management Ltd2× · 17%
    2. Garner Osborne Circuits Ltd1× · 8%
    3. Corporate Governance Risk Limited T/A Clew1× · 8%
    4. Prosig Ltd1× · 8%
    5. SOFTCAT PLC1× · 8%
    6. DATA CITY INNOVATIONS LTD1× · 8%

    +5 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-077c82

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    Your fit

    Could you win this?

    A straight answer for your business — bid, partner or pass — based on who wins UK RESEARCH AND INNOVATION's work like this.

    12 awards · 11 firms

    Check my fit

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    UR
    Buyer
    UK RESEARCH AND INNOVATION
    Sector
    IT & Software