Operator for Manston Reception Centre and Disembarkation Services

The UK Home Office seeks an Operator Services Provider to manage operations at the Manston Reception Centre and associated Disembarkation Point(s) in Kent. The successful provider will register service users into the UK immigration system and deliver operational services from arrival through dispersal. The contract requires comprehensive operational management as detailed in the tender specification. The initial contract runs for 6 years with options to extend for up to four additional 12-month periods (maximum 10-year term). The contract value is flexible and represents the maximum potential cost; actual usage and costs are expected to decrease over time, resulting in proportional reductions to contract duration and value. Contracts were awarded based on a combination of price and quality using a Price per Quality Point methodology, with 10% of the quality evaluation dedicated to social value considerations.