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    ContractsComplaints Management System for Royal Borough of Kingston
    Awarded contract

    Complaints Management System for Royal Borough of Kingston

    Awarded
    £100k
    Published 3 Jul 2026

    Royal Borough of Kingston is seeking a complaints management system to serve the council and partner authorities including London Borough of Sutton.

    🇬🇧United KingdomPublished 3 Jul 2026· 2 months agoviaContracts Finder
    Awarded
    £100k
    Published 3 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £100,000
      Pounds sterling
    • Tender closed
      2 Jun 2026
      3 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • DI
      Digital Interactive Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    3 Jul 2026Today2 Jun 2026

    Brief

    The Royal Borough of Kingston seeks a complaints management system to handle and process complaints efficiently across the council and authorized partner organizations, including the London Borough of Sutton. The system should streamline complaint intake, tracking, resolution, and reporting. Suppliers should propose solutions that support multi-organization deployment, ensure compliance with local government standards, and provide user-friendly interfaces for both staff and residents submitting complaints.

    Track record

    4 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, THE ROYAL BOROUGH OF KINGSTON UPON THAMES has awarded 4 contracts to 3 suppliers.

    Who wins here
    1. Digital Interactive Limited2× · 50%
    2. CITY TRAX LIMITED1× · 25%
    3. DOTTED EYES LIMITED1× · 25%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    167714d8-5d57-4ccf-87a8-5241e0cb4e2c-904697
    RB
    Buyer
    THE ROYAL BOROUGH OF KINGSTON UPON THAMES
    Sector
    IT & Software