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    ContractsCustomer Satisfaction Feedback Tool
    Awarded contract

    Customer Satisfaction Feedback Tool

    Status
    Awarded
    Published 9 Jul 2026

    Together Housing seeks a customer feedback and insight tool to measure transactional satisfaction across multiple service teams, with a 2-year initial contract starting September 2026.

    🇬🇧United Kingdom· Yorkshire and the HumberPublished 9 Jul 2026· 2 months agoviaFind a Tender
    Status
    Awarded
    Published 9 Jul 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Yorkshire and the Humber

    Suppliers

    1 supplier
    • CS
      Customer Sure Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    9 July 2026
    Awarded — no open tender advertised

    Brief

    Together Housing Association Limited is seeking a customer insight and feedback solution to measure satisfaction levels on a transactional basis across multiple service areas. The tool will enable various teams to collect customer feedback following service interactions, manage feedback responses, alert staff to low satisfaction scores, and coordinate team workflows. The solution should support both simple and complex feedback mechanisms and handle services that affect multiple residents. Together Housing requires an improved system that enhances their current feedback management capabilities. This is an open tender procurement under the Procurement Act 2023. The initial contract term is 24 months, commencing 1st September 2026, with options to extend for two additional 12-month periods (maximum total contract length of 4 years) based on satisfactory performance and compliance with agreement terms.

    Track record

    5 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In professional services, Together Housing Association Limited has awarded 5 contracts to 5 suppliers.

    Who wins here
    1. GRANT THORNTON UK ADVISORY TAX LLP1× · 20%
    2. SSG Support Services Group LTD1× · 20%
    3. WORKBUZZ ANALYTICS LTD1× · 20%
    4. Customer Sure Limited1× · 20%
    5. The Leadership Factor Ltd T/A TLF Research1× · 20%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-050291
    TH
    Buyer
    Together Housing Association Limited
    Sector
    Professional Services