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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Support Software and Ticketing System for Education Shared Business Services
    Awarded contract

    Customer Support Software and Ticketing System for Education Shared Business Services

    Awarded
    €328.9k
    Published 8 Sept 2026

    ESBS seeks a vendor to provide and support a configurable customer support software and ticketing system across five independent business units with specialized workflows and requirements.

    🇮🇪IrelandPublished 8 Sept 2026· 2 weeks agoviaTED
    Awarded
    €328.9k
    Published 8 Sept 2026

    Decision brief

    4 fields
    • Contract value
      €328,934
      Euros
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇮🇪Ireland

    Suppliers

    1 supplier
    • HS
      Halo Service Solutions
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 weeks ago.

    8 September 2026
    Awarded — no open tender advertised

    Brief

    Education Shared Business Services (ESBS) is seeking qualified vendors to supply, install, configure, and support a Customer Support Software and Ticketing System for five independent business units: Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, and ETB Data and Reporting. The selected software must provide individually configurable instances for each business unit to accommodate unique workflows and support structures while maintaining platform consistency and operational efficiency across the organization. The system will function as a unified helpdesk platform deployed across all five units, enabling operational flexibility for each business unit while leveraging shared IT resources. Vendors should demonstrate experience with multi-tenant or multi-instance deployment models, robust customization capabilities, reliable support services, and the ability to manage complex organizational structures with varying requirements.

    Track record

    4 awards · 4 winners
    Open panel

    Mostly framework call-offs rather than head-to-head competition.

    In it software, EDUCATION PROCUREMENT SERVICE EPS has awarded 4 contracts to 4 suppliers.

    Who wins here
    1. Halo Service Solutions1× · 25%
    2. SOFTWORKS LIMITED1× · 25%
    3. CREATION TECHNOLOGY SOLUTIONS LIMITED1× · 25%
    4. Conscia Ireland1× · 25%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    618420-2026
    EP
    Buyer
    EDUCATION PROCUREMENT SERVICE EPS
    Sector
    IT & Software