BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Support Software and Ticketing System for Education Shared Business Services
    Awarded contract

    Customer Support Software and Ticketing System for Education Shared Business Services

    Awarded
    €328.9k
    Published 8 Sept 2026

    ESBS seeks a vendor to provide and support a configurable customer support software and ticketing system across five independent business units with specialized workflows and requirements.

    🇮🇪IrelandPublished 8 Sept 2026· 1 month agoviaTED
    Awarded
    €328.9k
    Published 8 Sept 2026

    Decision brief

    4 fields
    • Contract value
      €328,934
      Euros
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇮🇪Ireland

    Suppliers

    1 supplier
    • HS
      Halo Service Solutions
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 month ago.

    8 September 2026
    Awarded — no open tender advertised

    Brief

    Education Shared Business Services (ESBS) is seeking qualified vendors to supply, install, configure, and support a Customer Support Software and Ticketing System for five independent business units: Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, and ETB Data and Reporting. The selected software must provide individually configurable instances for each business unit to accommodate unique workflows and support structures while maintaining platform consistency and operational efficiency across the organization. The system will function as a unified helpdesk platform deployed across all five units, enabling operational flexibility for each business unit while leveraging shared IT resources. Vendors should demonstrate experience with multi-tenant or multi-instance deployment models, robust customization capabilities, reliable support services, and the ability to manage complex organizational structures with varying requirements.

    Track record

    5 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In it software, EDUCATION PROCUREMENT SERVICE EPS has awarded 5 contracts to 5 suppliers.

    Who wins here
    1. Halo Service Solutions1× · 20%
    2. SOFTWORKS LIMITED1× · 20%
    3. Document Centric Solutions_104561× · 20%
    4. CREATION TECHNOLOGY SOLUTIONS LIMITED1× · 20%
    5. Conscia Ireland1× · 20%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

    More from EDUCATION PROCUREMENT SERVICE EPS

    4 listingsView all →
    AwardedSocial Care🇮🇪Ireland

    Ireland Crèche Services Concession Opportunity

    Ireland is offering a concession contract for the provision of crèche childcare services to qualified operators.

    €2,650,000EDUCATION PROCUREMENT SERVICE EPS
    Published 3 Nov 2026
    AwardedResearch & Innovation🇮🇪Ireland

    Benchtop Nuclear Magnetic Resonance (NMR) Spectrometer with Autosampler for Forensic Drug Analysis

    Forensic Science Ireland is seeking a benchtop NMR spectrometer with autosampler for drug quantification, isomer identification, and chemical analysis to support court proceedings.

    €145,667EDUCATION PROCUREMENT SERVICE EPS
    Published 2 Nov 2026
    AwardedAgriculture & Food🇮🇪Ireland

    Grounds Maintenance Services – Hard and Soft Landscaping at University of Limerick

    University of Limerick seeks a contractor to provide comprehensive hard and soft landscaping maintenance services across its 371-acre campus, including paving, excavation, underground services repair, and landscape installation work.

    €3,089,580EDUCATION PROCUREMENT SERVICE EPS
    Published 29 Oct 2026
    AwardedResearch & Innovation🇮🇪Ireland

    Two-Stage Anaerobic Digestion System - Supply, Installation, and Commissioning

    Supply and install a two-stage anaerobic digestion system at University College Dublin's pilot plant facility for validating agricultural bioconversion technologies.

    €104,500EDUCATION PROCUREMENT SERVICE EPS
    Published 29 Oct 2026

    Open in IT & Software

    4 open listingsView all →
    IT & Software🇮🇪Ireland

    Atlassian Cloud Services Framework Agreement - Ireland

    Ireland seeks a single-party framework agreement for supplying Atlassian Cloud Services and associated products to support digital collaboration and development needs.

    est.€400,000Gambling Regulatory Authority of Ireland
    Published 4 Nov 2026
    IT & Software🇮🇪Ireland

    Ireland – SIEM/SOC Solution for Air Navigation Services – 3-Year Contract

    AirNav Ireland is tendering for a three-year SIEM/SOC security solution including consulting, software development, and technical support services.

    est.€550,000THE IRISH AIR NAVIGATION SERVICE
    Published 4 Nov 2026
    IT & Software🇮🇪Ireland

    ICT Network Support Services for Tailte Éireann

    Provider needed to deliver network maintenance and ICT support services for Tailte Éireann's Cisco and Dell network infrastructure.

    est.€800,000Irish Land Commission
    Published 4 Nov 2026
    OpenIT & Software🇮🇪Ireland

    UCD Web Design and Services Dynamic Purchasing System

    UCD is seeking qualified suppliers for a Dynamic Purchasing System covering web design, TerminalFour development, and web consultancy services including SEO, accessibility, and analytics.

    est.€1,500,000UNIVERSITY COLLEGE DUBLIN UCD
    Published 4 Nov 2026
    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    618420-2026

    Your fit

    Could you win the next one?

    This went to Halo Service Solutions. Sonar reads EDUCATION PROCUREMENT SERVICE EPS's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    EP
    Buyer
    EDUCATION PROCUREMENT SERVICE EPS
    Sector
    IT & Software