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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCloud-Based Contact Centre Solution
    Awarded contract

    Cloud-Based Contact Centre Solution

    Awarded
    £226.8k
    Published 10 Jun 2026

    Provision of a cloud-based contact centre platform with voice, agent management, and call storage capabilities for crisis and information services.

    🇬🇧United KingdomPublished 10 Jun 2026· 3 months agoviaContracts Finder
    Awarded
    £226.8k
    Published 10 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £226,800
      Pounds sterling
    • Tender closed
      4 Mar 2026
      6 months ago
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • BT
      BRITISH TELECOMMUNICATIONS PLC
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    10 Jun 2026Today4 Mar 2026

    Brief

    This opportunity seeks a cloud-based contact centre solution to support two service lines: Crisis support and Information services. The solution must include Voice over IP (SIP) capabilities, agent workstations, administrator access and management tools, and call recording and storage functionality. The system should enable efficient handling of incoming communications across both services with appropriate security, scalability, and compliance features.

    Track record

    2 awards · 1 winner
    Thin record

    Only 2 prior awards here — too little to read.

    In media communications, TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST has awarded 2 contracts to 1 supplier.

    Who wins here
    1. BRITISH TELECOMMUNICATIONS PLC2× · 100%

    Across media communications, the most active winners are SOFTCAT PLC, BRITISH TELECOMMUNICATIONS PLC, SWITCHSHOP LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    fa6dd44a-605a-4665-81fe-18f2f36fa649-901553
    TE
    Buyer
    TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST
    Sector
    Media & Communications