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    ContractsRespond Complaints Management Software Solution
    Awarded contract

    Respond Complaints Management Software Solution

    Status
    Awarded
    Published 29 Oct 2026

    Direct award of complaints management software to Respond Group Ltd for organizational complaint processing and resolution.

    🇬🇧United Kingdom· Yorkshire and the HumberPublished 29 Oct 2026· TodayviaFind a Tender
    Status
    Awarded
    Published 29 Oct 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Yorkshire and the Humber

    Suppliers

    1 supplier
    • RG
      RESPOND GROUP LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    29 October 2026
    Awarded — no open tender advertised

    Brief

    Direct award procurement for Respond Group Ltd to provide complaints management software. This is a below-threshold direct award contract for software services related to complaint handling and resolution processes. Respond Group Ltd has been selected as the supplier for this solution.

    Track record

    21 awards · 19 winners
    Open field

    No single supplier dominates the field.

    In it software, LEEDS CITY COUNCIL has awarded 21 contracts to 19 suppliers.

    Who wins here
    1. SmartSurvey Limited2× · 10%
    2. CIVICA UK LIMITED2× · 10%
    3. CREATIVE TOURIST LTD1× · 5%
    4. Culture Suite UK Limited1× · 5%
    5. SAFENAMES LTD1× · 5%
    6. Virgin Media Limited1× · 5%

    +13 more suppliers

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-079360

    Your fit

    Could you win the next one?

    This went to RESPOND GROUP LIMITED. Sonar reads LEEDS CITY COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

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    LC
    Buyer
    LEEDS CITY COUNCIL
    Sector
    IT & Software