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    ContractsGovernment AI Voice Service Platform
    Awarded contract

    Government AI Voice Service Platform

    Awarded
    £9m
    Published 7 Sept 2026

    A centrally-assured AI voice platform enabling automated citizen interactions across all government organisations and services.

    🇬🇧United Kingdom· LondonPublished 7 Sept 2026· 1 months agoviaFind a Tender
    Awarded
    £9m
    Published 7 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £9,000,000
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • EL
      Eleven Labs Inc.
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    7 September 2026
    Awarded — no open tender advertised

    Brief

    The Gov Voice programme is a centrally-led initiative from the Department for Science, Innovation and Technology that aims to provide a government-wide, AI-powered voice capability to transform how citizens contact and interact with public sector services. The programme will deploy generative AI voice technology to automate responses to routine enquiries, reducing wait times, improving accessibility, and enabling faster resolution of common questions across government organisations. Key benefits include: enhanced citizen experience through faster, automated service delivery; a reusable, scalable platform that eliminates duplication and reduces development costs across organisations; and a centrally assured, secure solution that operates within government IT environments. The platform is designed for adoption across the entire public sector, including central government departments, local authorities, and Arm's Length Bodies (ALBs). This creates a consistent, interoperable voice service that can be securely deployed and scaled across multiple departments and services, providing citizens with a unified experience when contacting government. Suppliers can participate by developing solutions that integrate with this cross-government platform, delivering voice AI capabilities, infrastructure support, or complementary services that enhance the programme's objectives.

    Track record

    6 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In it software, Department for Science, Innovation & Technology has awarded 6 contracts to 6 suppliers.

    Who wins here
    1. ELSEVIER B V1× · 17%
    2. Eleven Labs Inc.1× · 17%
    3. BULIEN LLP1× · 17%
    4. Greenhouse Software, Inc.1× · 17%
    5. Feedly, Inc.1× · 17%
    6. Bluestaq Ltd1× · 17%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06551d

    Your fit

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    DF
    Buyer
    Department for Science, Innovation & Technology
    Sector
    IT & Software