Government AI Voice Service Platform

The Gov Voice programme is a centrally-led initiative from the Department for Science, Innovation and Technology that aims to provide a government-wide, AI-powered voice capability to transform how citizens contact and interact with public sector services. The programme will deploy generative AI voice technology to automate responses to routine enquiries, reducing wait times, improving accessibility, and enabling faster resolution of common questions across government organisations. Key benefits include: enhanced citizen experience through faster, automated service delivery; a reusable, scalable platform that eliminates duplication and reduces development costs across organisations; and a centrally assured, secure solution that operates within government IT environments. The platform is designed for adoption across the entire public sector, including central government departments, local authorities, and Arm's Length Bodies (ALBs). This creates a consistent, interoperable voice service that can be securely deployed and scaled across multiple departments and services, providing citizens with a unified experience when contacting government. Suppliers can participate by developing solutions that integrate with this cross-government platform, delivering voice AI capabilities, infrastructure support, or complementary services that enhance the programme's objectives.