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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsHigh-Intensity User Support Services
    Awarded contract

    High-Intensity User Support Services

    Awarded
    £172.4k
    Published 15 Jun 2026

    Support vulnerable patients facing social and health barriers to reduce emergency care demand and address health inequalities.

    🇬🇧United Kingdom· EnglandPublished 15 Jun 2026· 3 months agoviaFind a Tender
    Awarded
    £172.4k
    Published 15 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £172,422
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Healthcare & Medical
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Suppliers

    1 supplier
    • BR
      British Red Cross Society
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    15 June 2026
    Awarded — no open tender advertised

    Brief

    This contract seeks a provider to deliver High-Intensity User (HIU) services that address health inequalities and reduce pressure on urgent and emergency care pathways. The service will support patients facing non-medical barriers to health, including housing instability, social isolation, loneliness, and deprivation, alongside those with poor physical and mental health. By helping these vulnerable patients access appropriate care and support, the service will free up frontline clinical resources, reduce avoidable emergency department visits and hospital admissions, and lower overall costs. Providers should demonstrate capability in holistic patient support, health equity, and integration with emergency care systems.

    Track record

    14 awards · 14 winners
    Open field

    No single supplier dominates the field.

    In this category, NEWCASTLE CITY COUNCIL has awarded 14 contracts to 14 suppliers.

    Who wins here
    1. COMPASS CHILDREN'S HOMES KENT LIMITED1× · 7%
    2. CUMBRIA NORTHUMBERLAND TYNE AND WEAR NHS FOUNDATION TRUST1× · 7%
    3. PROPS North East1× · 7%
    4. The Road to Recovery Trust1× · 7%
    5. The Cyrenians t/a Changing Lives1× · 7%
    6. Clean Slate Financial Wellbeing Services C.I.C.1× · 7%

    +8 more suppliers

    Across this category, the most active winners are CARE LINE HOMECARE LIMITED, SPRINGFIELD HOME CARE SERVICES LIMITED, Roche Diagnostics Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06b487
    NC
    Buyer
    NEWCASTLE CITY COUNCIL
    Sector
    Healthcare & Medical