BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsBilingual Contact Centre Technology Solution for Flintshire County Council
    Closed contract

    Bilingual Contact Centre Technology Solution for Flintshire County Council

    Contract value
    £1
    Published 29 Jun 2026

    Flintshire County Council is seeking a bilingual Contact Centre technology solution with AI capabilities, flexible licensing, and integration with Microsoft systems to improve customer service and operational efficiency.

    🇬🇧United Kingdom· WalesPublished 29 Jun 2026· 3 months agoviaFind a Tender
    Contract value
    £1
    Published 29 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £1nominal
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Lifecycle

    Closed

    No longer open. Published 3 months ago.

    29 June 2026
    Closed — no tender deadline was published

    Brief

    Flintshire County Council seeks a bilingual (Welsh and English) Contact Centre technology solution to enhance customer experience, improve agent productivity, and reduce operational costs. The Council handles approximately 182,000 calls annually and manages multiple communication channels including voice, email, video, and administrative processing. Current challenges include rising customer demand, higher service expectations, seasonal fluctuations, recruitment and retention difficulties, and the need for greater operational resilience and workflow efficiency. The Council is particularly interested in how Artificial Intelligence can transform Contact Centre operations. Suppliers should offer flexible licensing options to accommodate varying business needs across different Council services. The solution should support both on-premise and hosted telephony options while integrating with existing Microsoft technology investments. The Council must comply with Welsh Language Standards, so suppliers must demonstrate readily available solutions delivering services equally in Welsh and English. The current contract with a third-party supplier extends until 31 March 2027.

    More from Flintshire County Council

    4 listingsView all →
    Financial Services🇬🇧United Kingdom

    Independent Person for Clwyd Pension Fund

    Clwyd Pension Fund seeks an Independent Person to provide governance scrutiny and strategic challenge supporting the Fund's commitment to transparency, accountability, and best practice pension management.

    £1nominalFlintshire County Council
    Published 8 Oct 2026
    AwardedEngineering🇬🇧United Kingdom

    Social Alarms Maintenance Services for Flintshire Sheltered Housing

    Flintshire County Council's social alarms maintenance contract for sheltered housing, valued at £115,037.66 per annum, runs for 6 months with a potential 12-month extension.

    £172,556Flintshire County Council
    Published 8 Oct 2026
    AwardedConstruction🇬🇧United Kingdom

    Electrical Works for Low Carbon Heat Grant at Unit 47 Greenfield

    Specialist electrical installation works supporting a low-carbon heating system upgrade at a Greenfield business park location under a JCT Design and Build contract.

    £92,703Flintshire County Council
    Published 7 Oct 2026
    AwardedConstruction🇬🇧United Kingdom

    Low Carbon Heat Grant Works at Unit 47 Greenfield Business Park

    Harley & Clarke Construction Ltd requires suppliers for low-carbon heating system installation and building fabric improvements at a commercial property in Greenfield.

    £239,000Flintshire County Council
    Published 7 Oct 2026

    Open in IT & Software

    4 open listingsView all →
    IT & Software🇬🇧United Kingdom

    AI Deployment for Business Operations

    UK SMEs can secure £100,000-£200,000 in grants to deploy AI and machine learning solutions for operational automation and control.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    AI Solutions for Compliance Monitoring and Testing

    UK SMEs can secure £100,000-£200,000 in funding to deploy AI and Machine Learning solutions for compliance monitoring and verification in this Phase 1 programme.

    est.£5,000,000
    Published 21 Oct 2026
    IT & Software🇬🇧United Kingdom

    Smoking Cessation Case Management System

    A secure, data-driven case management system to track smoking cessation interventions, monitor patient outcomes, and support continuous service improvement.

    est.£90,000NORTH EAST LINCOLNSHIRE BOROUGH COUNCIL
    Published 12 Oct 2026
    OpenIT & Software🇬🇧United Kingdom

    Managed Extended Detection and Response (XDR) Service with Security Operations Centre

    Bristol City Council is testing the market for a managed XDR service with SOC capabilities to protect its IT infrastructure, cloud systems, networks, and devices.

    BRISTOL CITY COUNCIL
    Published 12 Oct 2026
    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06611b

    Track

    Find out who wins

    Sonar emails you the day this is awarded or cancelled.

    Tell me who wins

    Free · No card

    Your fit

    Could you win the next one?

    This one has closed. Sonar reads Flintshire County Council's work like this against your business and sends the next one that fits, every Monday.

    Check my fit

    Free · Matches every Monday

    FC
    Buyer
    Flintshire County Council
    Sector
    IT & Software